Customer Experience Partner at Maersk Line

Maersk Line is the world's largest container shipping company, serving customers all across the globe. Maersk Line has 25,000 employees across 325 offices in more than 125 countries. As a leading provider of container shipping services, Maersk Line’s mission is to provide opportunities in global commerce. Maersk Line helps customers source goods from anywhere in the world, creating efficiencies in their supply chains, and making it possible for commodities to reach new markets more quickly. Maersk Line sets the standards in ensuring continuous and consistent reliable and quality service to its customers and is regarded amongst the most reliable carriers in the world.

Maersk Line is recruiting to fill the position of:

Job Title: Customer Experience Partner

Job Ref: ML-066245
Location: Lagos

Job Description

• Responsible for customer facing activities and providing consistent quality customer experience for new and existing customers. Proactively maximise sales opportunities through inside sales activities to deliver agreed volume target. Proactively establish mutual beneficial cooperation with customers by understanding their business needs.
• Coordinate with Safmarine Scope Team on the completion of Import and Export transactional task.
• Ensuring that the Safmarine Brand identity is strong in all interactions with customers.

Key Responsibilities

• Deliver superior customer Experience through prompt resolution of customer issues, quick response to mails and phone calls.
• Partner with External sales Team to drive import and export Volume through inside sales activities.
• Drive excellent financial performance through compliance/upselling, reduction of outstanding freight & commercial waivers and invoice dispute resolution.
• Proactively follow up on import and export longstanding units.
• Follow up with Safmarine Scope Team to ensuring successful completion of import and export documentation task.
• Ensure Import and export SOPs are adhered to.
• Taking ownership of customer’s issues.
• Drive and Build strong business relationship with customers.
• Any other task that may be assigned.

Qualifications

• Candidate must possess a university degree in Humanities/Social sciences.
• Ability to speak Hausa will be an added advantage.
• 2-3 years of relevant experience in any customer–facing role.

Skills Required:

• Customer focus.
• Drive for results.
• Interpersonal, communication and analytical skills.
• Priority setting.
• Shipping knowledge.
• Goal oriented.
• Patience.
• Business Acumen.
• Empathy.

Application Closing Date
18th February, 2015.

How to Apply
Interested and qualified candidates should:
Click here to apply online