Team Leader, Card Operations at Standard Chartered Bank

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

Standard Chartered is recruiting to fill the below position:

Job Title: Team Leader, Card Operations

Job ID: 465640
Location: Victoria Island, Lagos, Nigeria - SCB
Full/Part Time: Full time

Job Description
This position is responsible for the functional daily management of Credit Card and Debit card Programs and operational processes:

• The ideal candidate will maintain excellence in quality of service levels and overall client experience while ensuring that the card programs adheres to bank policies and procedures.
• Ensuring compliance with all Group and Country policies, Code of Conduct and consistency in execution, and to ensure that statutory regulations and laws as a Corporate body are met and satisfied.
• Ensure day to day operating compliance with all relevant local and global regulatory requirements and industry best practice.

Key Roles & Responsibilities

• Single Point of Contact for all card related Operational Issues.
• Responsible for the day to day operations of Credit and Debit Card Programs, includingclient on-boarding, client service and settlement.
• Implementation of Credit/Debit Card Operations policies and procedures, including coordination with Lending operations and account services during product onboarding.
• Accountable for risk assessments, risk mitigation processes and audits associated with the card products.
• Record keeping of rewards program and associated accruals.
• Maintain quality oversight over GSSC on outsourced card operations services.
• Ensure effective settlement/accounting for card transactions.
• Manage the dispute/chargeback process for local and international transactions.
• Management of all card suspense and Nostro accounts ensuring items are within designated life span.
• Ensures inquiries and complaints are handled satisfactorily within specified time frame.

Qualifications & Skills

• Good level of understanding of operations and technology.
• Results driven with strategic qualities.
• High degree of responsibility and integrity.
• Strong business management skills (entrepreneurship), with demonstrable track record in a dynamic environment.
• Minimum of a 2nd Class degree in a relevant course.
• Excellent communication capability.
• Ability to work within a country and global multi-function, multi-discipline team environment with strong influencing and stakeholder management skills.
• Change agent.

Application Closing Date
Not Stated.

How to Apply
Interested and qualified candidates should:
Click here to apply online