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We are recruiting to fill the position below:
Job Title: Contract Performance Manager
Job Number: 2027490 Location: Lagos
Business: GE Power & Water
Business Segment: PW-DP Distributed Power
Role Summary/Purpose
GE Power & Water offers an extensive array of products and services for GE LM Aeroderivative gas turbines to over 400 customers in 60 countries in every region of the world.
The Contract Performance Manager (CPM) is responsible for executing their assigned Contractual Service Agreement (CSA) portfolio.
The role requires customer relationship management, planning of contractual scope, financial management and reporting of contract performance.
Essential Responsibilities
As the single point of contact for CSA customers, the CPM will be responsible for the execution of the Contractual Services Agreement including coordination of all service activity, resolution of technical and commercial issues, correspondence, and periodic updates; ultimately ensuring customer satisfaction.
The candidate will play a key role in continuing to grow the business and requires experience within both technical, commercial, as well as customer relations and development.
Specific Responsibilities include:
Manage $50M+ project portfolio and Profit and Loss (Sales to CM) including all financial aspects of service projects: sales, cost/scope management, invoicing, collections, minimizing warranty cost and forecasting.
Furthermore engage and drive extra work projects growth within current CSA portfolio
Develop strong customer relationships and communication rhythm to deliver CSA value
Manage the customer relationship for each assigned contract, reflective of CSAs being a partnership between the company and clients
Understand assigned client needs for services to maximize growth opportunities, best-fit contract commercial terms and meet the client KPIs
Plan and fulfill contractual obligations by coordinating with Field Services, Depot, Parts, Asset Management fulfillment centers and the client to provide world class services
Develop and forecast outage schedules and projected financial expenditures
Communicate effectively with clients to plan scheduled outages and minimize unplanned outages, thereby maximizing the clients production output
Deliver contract financial elements, including:
Invoicing of contractual scope
Collections of invoiced monies due
Sales and quarterly performance to assigned targets
Margin reviews and associated reporting/forecasting/improvement plans
Drive productivity on assigned contracts via best-in-class maintenance programs, external vendor cost management and regular review of contract performance
Work with GE internal service providers and affiliates to improve CSA operational and financial performance
Support sales teams in developing new opportunities, upgrading and/or modifying current CSAs and communicating information regarding latest Conversions, Modifications & Upgrades (CM&Us) available to the client
Undertake any other tasks/responsibilities as assigned by the CPM's manager
Qualifications/Requirements
Bachelor's Degree from an accredited university or college
At least 5 additional years of experience with contract formation and execution
Passionate customer service orientation
Demonstrated business / commercial acumen
Demonstrated ability to manage multiple customer events simultaneously with a sense of urgency
Strong organizational, analytical, and problem solving abilities
Minimum 5 years relevant professional experience, preferably with gas turbine technology
Six Sigma Green Belt certified (GE employees only)
Must have valid authorization to work full-time without any restriction in job's location