Customer & Commercial Manager at Coca-Cola Company

The Coca-Cola Company (NYSE: KO) is the world's largest beverage company, refreshing consumers with more than 500 sparkling and still brands. Led by Coca-Cola, the world's most valuable brand, our Company's portfolio features 15 billion dollar brands including Diet Coke, Fanta, Sprite, Coca-Cola Zero, vitaminwater, Powerade, Minute Maid, Simply, Georgia and Del Valle. Globally, we are the No. 1 provider of sparkling beverages, ready-to-drink coffees, and juices and juice drinks. Through the world's largest beverage distribution system, consumers in more than 200 countries enjoy our beverages at a rate of 1.7 billion servings a day. Together with our bottling partners, we rank among the world's top 10 private employers with more than 700,000 system employees.

At The Coca-Cola Company you can cultivate your career in a challenging and dynamic environment. We are the largest manufacturer and distributor of nonalcoholic drinks in the world-selling more than 1 billion drinks a day. Unlock your full potential with a future-focused company that is known and respected throughout the world.

We are recruiting to fill the position of:

Job Title: Customer & Commercial Manager

Job ID: 30085_490951
Location: Lagos
Job Type: Full Time

Job Summary

• Develop a long term value based commercial leadership strategy for the Franchise to maximize profitability across the current and future brand, pack and channel portfolios. Ensure this strategy takes into account key Business Unit, Bottler and Customer stakeholders by aligning with them throughout the process and inspiring system passion for the co-created strategic direction. Ensure that a value-based dialogue permeates the organization thereby moving away from short term volume based outlook.
• Lead and inspire the Franchise to introduce and scale segmented execution as a way of measuring the chosen Customer & Commercial Leadership strategy whilst driving competitive advantage and speed to market at an outlet level. Build feedback loops into the execution system to ensure it becomes a virtuous process.
• Strategically leads the implementation and deployment of RGM in the Franchise, as a fundamental competitive advantage for the System, supported by world class capabilities, tools, and processes to drive continuous performance improvement and accelerate growth in business results through the expansion of revenues and superior execution - Assessment and input from TCCC and external Best in Class Companies.
• Responsible for developing in conjunction with designated Business Unit Marketing Operations and bottlers the segmented execution Strategy to be implemented throughout the Business Unit
• Revenue Growth Management Capability: Exists for the Systems to sustainability accelerate capabilities to optimize System profit growth, driving revenues while growing share of value, share of volume and securing a fundamental competitive advantage.

Key Duties/Responsibilities

Development and use of opportunity and revenue maps:

• Uses opportunity maps to integrate customer-cluster (channel), shopper purchase behavior, and competitive analysis into consumer understanding, and develops revenue map to prioritize the opportunities.

Segmented 0-BPP-C Architecture by customer cluster (Channel):

• Develops System O-BPP-C architecture which is differentiated by customer-cluster (channel) taking the following into account.
• Opportunity and revenue maps by country derived from a CBL study.
• The current and future brand portfolio and individual brand footprints as they relate to consumer need states identified in the CBL.
• Pack roles from both a KO system point of view as well as a consumer point of view specifically as it relates to elasticity versus competitors and pricing rules of engagement. From pack role research provide input into the annual price increase through price demand curves by pack using brand Coca-Cola to normalize the data.
• Thorough understanding of the competitive landscape by country and bottler drive pricing competitiveness by brand and pack.
• Be responsible for the interrogation of the CBL data to segment consumers into natural clusters that represent the entire population of every country in the Business Unit. Align the use of these consumer clusters with consumer marketing department in order to maximize communication strategies.

Driving Profitable Occasions:

• Developing strategy and programs to increase consumption in profitable consumption occasions with particular emphasis on Immediate Consumption (IC).
• Develop and implement an Immediate Consumption package strategy that drives clear IC growth and contribution ahead of FC packages. This strategy should take into account new pack innovation and its impact on production capability, capacity, Capex requirements and ROIC.
• Fully understand and leverage all shopper related insights in order to exploit shopping missions and maximize system value.
• Identify the top three profitable consumption occasions by channel and ensure effective brand communication as well as channel exploitation of every such occasion.

Execution Tracking, Analytics, Continuous Learning and Speed to Market:

• Tracks key performance indicators at a detailed level customer-cluster (channel), brand, pack, price, region, account and outlet-level, and develops action plans to improve performance
• Lead the development of a segmented picture of success by channel and ensure execution through the bottling system. This POS should be sold in to bottler ownerships at the highest level and then be tailor made for every geography as it is rolled out.
• Fully develop a rollout plan by country and bottler ownership for RED in order to pilot and scale segmented execution principles. Develop a capability building curriculum that will assist bottler staff with the heightened demands that the RED process requires. Align the sales force remuneration systems with bottler management teams in order to ensure that correct behavior is driven at an outlet execution level.

Sales Force Incentives Aligned to Execution:

• Sales force is clearly and properly incentivized to drive System profitability.

Organization Impact/ Influence:

• The level of contact is senior both within and outside of the Company
• Within the Company it includes interaction with the Business Unit Leadership Team and their direct reports
• Across the Coca-Cola System, it includes bottler Managing Directors, Operations and Marketing Directors, General Managers and Key Account Managers
• Outside the Company, it includes the senior management of the customer within their regional structures.
• The nature and purpose of the interactions is to share TCCC customer and commercial vision and inspire its adoption, to nurture customer's willingness to work with the Coca-Cola system and the systems support to reciprocate. Rally cross-system support behind value building customer development and effectively perform the job requirements as listed above

Supervisory Responsibilities

• This position brings a particular challenge since it is a newly created role to accelerate learning and development in the Commercial area.
• It is expected to apply the new network approach pursued throughout the Business Unit and Africa Group in coordination with Center (Atlanta) teams.
• Supervisory responsibilities: One Commercial Excellence Manager.

Job Requirements / Qualifications

Leadership Behaviors: Leader of Others:

• Drive Innovation - Generate new or unique solutions and embrace new ideas that help sustain our business (encompassing everything from continuous improvement to new product and package innovation)
• Collaborate with the System, Customers and Key Stakeholders - Develop and leverage relationships with stakeholders to appropriately stretch and impact the System (Company and Bottler)
• Act Like an Owner - Deliver results, creating value for our brands, our System, our customers and key stakeholders
• Inspire Others - Inspire people to deliver our mission and 2020 Vision, demonstrate passion for the business and give people a reason to believe anything is possible
• Develop Self and Other - Develop self and support others development to achieve full potential

Educational Requirements

• Bachelor's Degree (MBA Preferred).
• Executive Management Programs (In-house or Other).
• Proven knowledge and experience in sales, marketing, and customer management.
• Fluent in English and French.

Required Experience:

• +10 -12 years of experience combining Consumer Marketing, Trade Marketing, Account Management, Category Planning, Franchise Leadership or Revenue Growth Management.

Cultural Diversity
Responsibility and Interaction with:

• Countries with population comprising vastly different cultures and languages
• French as Primary Language

Analysis:

• Balancing needs of Customers/Company/Bottlers in negotiations to ensure win-win, collaborative partnership in an environment of natural tension.
• Resolving differences between customer marketing, operations and consumer marketing to ensure best customer and consumer orientated solution
• Developing an agenda to advance knowledge in the key areas of responsibility (e.g. RGM)
• Moving from objective to a well articulated plan of action; by mapping, formulating and bringing into achievable steps all opportunities within area of responsibility.
• Create new approaches to develop the necessary capabilities through CEWA and EAG to support the development of Collaborative Customer Relationship Management (CCRM) and Shopper Merchandizing & Marketing (SM2)
• Develop an effective framework and process to improve RGM capability across the Franchise.

Judgement and Decision Making:

• Typically in the form of broad goals or areas of accountability. Substantial latitude for independent action in determining how to accomplish goals.
• Identifies value creation initiatives and connects them with the local strategies and business plans.
• Sets the agenda and the work plan for the development of RGM, Immediate Consumption Strategy across the Franchise
• Responsible for identifying local value creation initiatives with the customer marketing teams and connecting them with the local strategies and business plans. This requires extensive work in the market with the customer marketing teams

Working Conditions:

• Significant travel within the franchise is required.
• Good working conditions.

Travel Requirements:

• Minimum 50% of time.

Application Closing Date
24th February, 2015.

How to Apply
Interested and qualified candidates should:
Click here to apply online