Mobile and Internet Banking Support Officers at Stanbic IBTC Bank

Stanbic IBTC is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position.

We offer all our clients a wide range of personal & commercial banking products through over 180 branches spread across every state in Nigeria and our online banking platforms.

We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful graduates to help us fulfil our business objectives and build customer loyalty.

We are recruiting for the position of:

Job Title: Mobile and Internet Banking Support Officer

Job ID: 12787
Location: Nigeria

Position Descriptions
It is a service enabling application support office with an overall responsibility of:

• Managing Mobile Money and Internet Banking Platforms for optimum performance
• Provide 2nd level support for bank branches on Internet and Mobile Banking applications
• Proactive designing of solutions to enhance the delivery of services on the two channels
• Generation of useful reports from the platform for reporting and troubleshooting.
• Troubleshooting reported issues from application, operating system and network perspective and providing evidence of what the issue might be.
• Working smoothly with other unit members to resolve issues.
• Ensuring that budgets are adhered to and SLAs and OLAs are met;
• Keeping abreast of technologies around channels and contribute to channel strategy for existing services around Mobile and internet Banking.
• Liaising extensively with external or internal clients on usage and configurations of functionalities,
• Training of consumer facing support staff on skills needed to solve most issues on the platform from 1st level
• Identifying options for potential solutions and assessing them for both technical and business suitability;
• Drawing up specific proposals and engagement of vendors for modifications or replacement of systems / modules.
• Working closely with developers (internal and external vendor) and a variety of end users to ensure technical compatibility and user satisfaction;

Required Skills and Qualifications

• Experience 2-4 yrs
• Web Development Tools: Any of PHP, ASP.Net, JSP/Servlets
• Programing Skills: Experience in any of C#, J2EE, J2ME, SOAP, XML Manipulations
• Database Knowledge: MS-SQL Server 2000, MySQL, or Oracle with excellent skill in Query Development
• O/S: Windows, a very good knowledge of Unix/Linux is essential.
• App Development: Skills in SOA Architecture, Network Troubleshooting, and Software Testing will be an added advantage.
• Others: Traceable experience in Project Management is required.
• Relevant Certifications: ITIL, CCNA, MCSA
• Soft Skills: Good communication Skills, good email and phone ethics

Application Closing Date
26th February, 2015.

How to Apply
Interested and qualified candidates should:
Click here to apply online