Entry/Mid-level Call Centre Agents at Yudala Nigeria (6 Positions)

Posted on Fri 20th Feb, 2015 - hotnigerianjobs.com --- (7 comments)

Yudala Nigeria is currently seeking to employ suitably qualified candidates to fill the position of:

Job Title: Call Centre Agent

Job Code: YDL102
Location: Lagos
Slot: 6

Job Summary

We are looking for customer-oriented individuals with sound interpersonal skills who will be responsible for attending to customer's enquiries and issues.
The successful individual will be a fast learner who can acquire product knowledge in a short space of time to answer customers' questions accurately.
He/She must also have good knowledge of telephone and computer systems to use call center systems efficiently.
Obtains client information by answering telephone calls, relating with clients and verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information and confirming pricing.
Informs clients by explaining procedures, answering questions and providing information.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guideline while recommending improved procedures.
Updates job knowledge by studying new product descriptions.
Accomplishes sales and organization mission by completing related results as required.
Initiating cold calls and seeing through to a sale.
Core Competence
Verbal and interpersonal communication skills
Sound familiarity with phone etiquettes and cold-calling
Active listening and data entry skills
People management skills
Customer-centric approach and attention to details
Professionalism
Multi-tasking abilities
Problem solving skills

Educational Qualification/Requirements

High School Graduate/OND required
Professional Qualification an added advantage
1-3 years relevant experience

Application Closing Date
23rd February, 2015.

How to Apply
Interested and qualified candidates should send their application and CV's to: [email protected]

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Comments (7)

No. 1

Posted on Sat 21st Feb, 2015 08:13:18 GMT by joyce

Goodday, the email of this vacancy is not responding

No. 2

Posted on Sat 21st Feb, 2015 12:27:26 GMT by funke etajuwa

hello,
i sent my cv in respect to the job but the email came back stating there is no record of email address.Kindly send me another email if there is any.

No. 3

Posted on Sat 21st Feb, 2015 19:20:24 GMT by peaceful peace

pls give us d right email so dat we dont mis dis job.regard

No. 4

Posted on Mon 23rd Feb, 2015 07:53:44 GMT by Janet Etim

pls send me the adress cos the email is nt going through

No. 5

Posted on Mon 23rd Feb, 2015 07:59:00 GMT by janet etim

my nos 09097396647 or 08033304934 tnxs u can cal or text me where to submit my cv since the email is nt going tnxs

No. 6

Posted on Mon 23rd Feb, 2015 09:52:22 GMT by peaceful peace

08030658217 or 08026623928.pls u can call or text me.regard

No. 7

Posted on Mon 23rd Feb, 2015 12:46:52 GMT by funsho

I'm experiencing d same problem here also . pls help us rectify the issue.

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