Relationship Manager, Private Banking at Stanbic IBTC Bank

Stanbic IBTC is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position.

We offer all our clients a wide range of personal & commercial banking products through over 180 branches spread across every state in Nigeria and our online banking platforms.

We are recruiting for the position of:

Job Title: Relationship Manager, Private Banking

Job ID: 12796
Location: Nigeria
Division: Personal Banking
Position Category: Personal Banking
Employment Type: Full Time - Permanent.

Division Proposition

• Accountable for Portfolio of Private Banking Clients, integrating and coordinating all Stanbic IBTC and Standard Bank Group products, services and resources in order to maximize the value of the business relationship and ensure profitability for the bank and the client.

Key Responsibilities

• Accountable for developing and implementing an integrated customer marketing plan, which addresses wealth creation, wealth preservation, wealth enhancement and lifestyle enhancement ; this is achieved through an in-depth analysis of the clients balance sheet so as to identify opportunities and match these opportunities to products/ solutions provided by the group.
• Monitor the delivery of different groups (Wealth, Lending, and Transactional) as well as other specialist product and service providers against customer plan.
• Grow portfolio profitability through the utilization of available multi-channel delivery strategies, such as actively managing customer migration onto electronic banking channels.
• Manage customer migration between segments, sub–segments and the Private Banking business.
• Proactively and timeously indentifies potential problem accounts and formulates appropriate risk mitigating strategies.
• Understands clients risk profile and maximizes the ‘risk vs. reward’ balance for individual clients by optimizing product mix.
• Comply with rules, regulations, and legislation governing the financial services industry.

Key Performance Measures

• Achievement of relationship manager sales budget.
• Growth / Volume - Customer acquisition and retention.
• Client profitability and Risk Management.
• Cross-sell existing bank and group financial product and services to obtain greater share of wallet.
• Execution of customer plan.

Internal and external relationships

• Internal relationships.
• Product specialist assigned to Private Banking business.
• Branch Operations.
• Group relationships within PBB (Personal and Business Banking), CIB (Corporate and Investment Banking), wealth and offshore.

External relationships

• Real estate agents, travel agents.etc.

Required Skills and Qualifications
Qualifications:

• A first degree or equivalent in any discipline and relevant professional certification in Banking, Business and Finance such as Chartered Financial Analyst (CFA) or Associate of Chartered Institute of Bankers (ACIB) from the Chartered Institute of Bankers of Nigeria (CIBN).
• A Masters degree in Business/Finance or its equivalent would be an advantage

Experience

• Minimum of 5 years relevant banking experience, preferably in a customer facing role and strong relationship management.
• Must demonstrate hands-on experience in investment banking and Portfolio/Investment Management

Required Competencies:

• Technical competencies Customer Relationship Management.
• Sales Planning.
• Cross-selling Skills.
• Business Development.
• Portfolio/Investment Management.
• Retirement and Estate Planning.
• Negotiation Skills.
• Networking.
• Business and Financial Advisory.
• Knowledge of Asset Management Products.
• Customer Needs Identification.
• Credit Analysis.
• E-Channel Management.
• Influencing Skills.
• Probing Skills.
• Poise.
• Interpersonal Skills.
• Emotional Intelligence.

Personal Competencies:

• Integrity and honesty - should be custodian of the highest ethical standards in line with the Banks core values.
• Professional appearance and confident disposition.
• Exceptional interpersonal, verbal and written communication skills.
• Leadership, decision making, and problem solving skills.
• Sound people management skills.
• Strong networking ability.
• Good organizational skills and time management skills.
• Result oriented.
• Ability to work under pressure.
• Comfortable with figures.
• A wide degree of creativity and latitude is expected.

Application Closing Date
14th March, 2015.

How to Apply
Interested and qualified candidates should:
Click here to apply online