Relationship Manager, International Organization Public Sector Group at Stanbic IBTC Bank

Stanbic IBTC is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position.

We offer all our clients a wide range of personal & commercial banking products through over 180 branches spread across every state in Nigeria and our online banking platforms.

We are recruiting for the position of:

Job Title: Relationship Manager, International Organization Public Sector Group

Job ID: 12793
Location: Nigeria
Division Customer Channel: Direct Channel
Position Category Business Banking
Employment Type Full Time - Permanent.

Division Proposition

• Customer Channel: Direct Channel

Main Purpose of the Job

• Owns the client relationship with the bank
• Responsible for managing client portfolio, accountable for total clients revenue and cross selling all the bank’s products and services
• The main focus of the role is to sell the Bank’s products with a view to ensuring that the best solutions are given to the client in a value adding way.
• Win new IO relationships - the Embassies, Local & International NGOs, Bi-laterals etc
• Manages IO client portfolio and client relationship to maximize cross selling revenues and client profitability.
• Responsible for liaising with Credit Department (if necessary), providing inputs during credit origination, evaluation and the execution of credit offers.
• Prospecting for new IO clients.
• Manages client budget across all products as approved and also ensuring organic growth through new transactions.
• Liaising with product houses to facilitate new opportunities for both new and existing Clients.
• Manages and Monitors Client account utilization across asset classes and ensures risk management on all client accounts.
• Providing strategic and tactical planning on client’s account by preparation and updating of account plans.
• Responsible for providing information to all internal stakeholders as regards the position of clients within the industry based on client & market knowledge (Get acquainted with key socio-economic indicators within Nigeria & Globally).
• Responsible for managing client service team within the assigned sector in ensuring optimal products utilization, cross selling & effective service delivery according to the set targets.
• Review and analyse client’s financials as well as other relevant reports in order to fully understand the client’s business and needs.
• Support the TB / TSE in the actualization of motivations for changes in pricing, deferrals and sign off on excesses on facilities.
• Preparation of account plans to project client’s performance and position within the industry with a view to further drive business opportunities.

Key Performance Measures:

• Meets financial targets.
• Works within agreed turnaround time for all processes.
• 100% Customer Retention.
• 80% Customer Satisfaction (Customer satisfaction survey).
• Minimum Multirater Score.
• Cross sell Ratio.
• Asset Utilisation.
• Actual number of new customers.

High Dimensions of the Job:

• High relationship management of the Clients.
• Matrix relationship within the group.
• Interface with all product houses.
• Should create a wide sphere of influence within the organizations.

Important Relationship:

• Liaise with all product houses - Internal Relationship.
• Liaise with CIB Research team for sector research.
• Required to demonstrate strong leadership, communication, negotiation and interpersonal skills.
• Contact person with the relevant Management Team member of Client Organizations - External relationship.
• Liaise with relevant regulators.
• Liaise with relevant industry counterparts.
• Liaise with Credit (if necessary) for all credit facilities – Internal Relationship.

Reports:

• Preparation of call plans, account plan, call memos and status reports on all clients (Daily/Weekly/Monthly).
• Preparation of monthly performance report with inputs from Business Mgt team.
• Routine monitoring of all arrangement, with client to optimize outcomes.

Problem Solving, Planning & Decision Making:

• Strategic Advisor to the Client.
• Make informed decisions on the appropriate solutions to Clients' needs.
• Ability to escalate issues in a timely manner.
• Should conduct root cause analysis as required.

Planning:

• Weekly, monthly and Yearly.

Decision Making:

• Should consider factors that are relevant when making decisions, e.g. socio-economic dynamics, business needs, market trends.
• Where decisions will be based on limited information, the RM should relatively determine amount of risk, is required to collate and analyze information from a number of sources.

Required Skills and Qualifications
Knowledge:

• Minimum Qualifications: B.Sc.
• Knowledge of all Bank products and services.
• Conversant with CBN regulations.
• Products/services, local target market.
• Technical skills required include computer literacy, sales skills, accounting/budgeting skills, risk management ability, credit evaluation skills.

Experience

• Minimum of 5 years experience (depending on level)
• Experience as Trade sales executive, Debt solution analyst, Transactional Banker, Account Executive will be key for the job holder.
• Would require 3 months of full time training/exposure on the Bank’s products, services and processes. And would continue to have on-the-job-training (especially on new products / processes)

Required Competencies
Personal Competencies:

• The jobholder should have good verbal and written communication skills, negotiation skills, pays attention to detail, methodical, diplomatic, able to handle pressure/conflict, result-orientated, good numerical ability, people management skills, team player, able to retain optimism despite setbacks, self-motivated.

Application Closing Date
14th March, 2015.

How to Apply
Interested and qualified candidates should:
Click here to apply online