Customer Service Centre Manager at Global Profilers

Posted on Wed 04th Mar, 2015 - hotnigerianjobs.com --- (0 comments)

Global Profilers is a Recruitment & HR Services firm specialized in recruitment in Africa; our client, an Ecommerce company, is looking for:

Job Title: Customer Service Centre Manager

Ref No: 447
Location: Abuja

Responsibilities

Provide assistance and advise to customers using our products or services
Champion proper customer service etiquettes with customers by telephone email, letter and face to face, etc.
Investigate and solve customers’ problems which may be escalated
Handle customer complaints or any major incidents
Keep accurate records of discussions or correspondence with customer
Provide statistics or data to determine the level of customer service the organization is providing
Developing feedback or complaints procedures for customers to use.
Develop customer service procedures, policies and standards for the organization or department
Meet with other managers to discuss possible improvements to customer service
Train staff to deliver high standard customer service.

Qualification and Experience

Minimum of 4 years work experience ; managing staff
Conversant with e-commerce
Possess online buying experience and be familiar with USA and UK sites
Excellent communication skills
Target driven and proactive

Expectations/Skills:

Must be a good team player, must be innovative and proactive
Must be customer service oriented
Experience with technology and internet especially ecommerce
Good people skill with ability to communicate effectively
Proficient in MS office ( Excel, PowerPoint and word)
Must be able to manage and lead a team.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidate should:
Click here to apply online

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