Field Support Supervisor at Coollink.ng

Coollink is the leading provider of the fastest Internet in Nigeria. Incorporated in 2001, Coollink limited ( an AIM Group Company) is a Nigerian Systems Integrator with its head-office located in Lagos and a nation-wide presence: Abuja, Port Harcourt, Kano.

Over the years, we have ensured the highest levels of customer responsiveness and service quality, a trait which has earned us long-standing relationships with our customers and made us the most reliable ISP in Nigeria. We offer solutions to provide customers with value-added services and support, enabling them to focus on their business instead of their network and internet connection.

We are recruiting to fill the position of:

Job Title: Field Support Supervisor

Location: Nigeria

Job Description

• The individual shall be responsible for managing and directing the Support /Engineering team in Abuja.

Job Functions

• Coordinate Field Support Activities of the team
• Planning and deployment of microwave and Fiber links
• Management and configuration of Core Network devices
• Troubleshooting and Resolution of Network issues [remotely and at client’s premises]
• Work with different Vendors as required towards Service Delivery
• Daily and weekly reports of Network Support activities.
• Conduct trainings for Resellers, Partners and team members

Qualifications

• Minimum of B.Sc. or B.Tech in Electrical/Computer Engineering or Science
• Minimum of CCNA, [CCNSP will be an added advantage]
• Not less than 5 years experience as a Field Support Engineer in an ISP Company
• Ability to configure Cisco Devices [Switches/Routers], Mikrotik Routers etc.
• Excellent knowledge of Microsoft Office applications such as Excel, Word, Power point etc.
• Have an understanding of Firewalls - concepts and configuration
• Be able to coordinate, motivate and supervise team members
• Be able to multi-task multiple projects and ensure delivery as scheduled.
• Be calm headed and able to work with little or no supervision
• Have a good understanding of VSAT technology and troubleshoot.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online