Front Office Manager at Bolton White Hotels & Apartments

Bolton White Hotels & Apartments is a leading firm in the hospitality industry. We are dedicated to ensuring the comfort of our guests. Our luxury accommodation in the heart of Garki and Wuse zone 7 in Abuja offers unparalleled guest services. Bolton White Hotels & Apartments is superbly placed to cater for guest service requirements; ensuring guest stay is both pleasant & unforgettable, we combine the experience of our team which represents a breadth and depth of expertise that is unmatched, and we believe our people are the cornerstone of our success. We are committed to making our place a great place to work and provide the foundation for building successful careers. If you share our passion for delivering unequal hospitality service where details matter, apply today to join our team.

We are recruiting to fill various positions below:

Job Title:  Front Office Manager

Ref: BWHA15/04/FO
Location: Abuja
Department: Front Office
Reports To: General Manager

Position Overview

• Manage the daily running of front office operations, managing the staff and the daily activities and dealing with all issues that may arise.

Essential Duties and Responsibilities

• Bolton White handbook, the department operation manual and hotel policies and procedures are part of this job description.
• Manage the AM and PM shifts in the front office, making sure all employees perform the tasks assigned to them and coordinate the front office activities with other departments.
• Implement and manage all standards relating to areas managed. Monitor activities of all employees in the front office making sure they adhere to the guidelines set in the standards of excellence, employee handbook and hotel policies and procedures, correcting and coaching as well as training where needed.
• Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
• Aware of any VIP arrivals, special requests and repeat guests. Check accommodations, making sure any special requests are carried out, greet them on arrival and escort to room if appropriate.
• Inform all front office staff of daily activities, VIP arrivals, group activity etc.
• Must be able to do scheduling, payroll and other paperwork (accounting, HR etc.)
• Must be able to perform any tasks or duties of any employee in the front office.
• Consistently strive to achieve maximum performance. Promote a professional service orientated environment at all times.
• Implementing and enforcing financial controls throughout the front office, helping with control of operating expenses and purchasing.
• Must be fully aware and able to re-enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training. Is a member of the hotel's emergency response team. Ensure staff is fully trained in emergency procedures.
• Perform any other responsible duties as required and directed.
• Qualifications to perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard.
• The requirements listed below are representative of the knowledge skill and/or ability required.

Managerial Responsibilities:

• This position manages Guest Services Representatives, Guest Relation Officers, Guest Relation Attendant, Bell Staff, Porters, Door Person and Lobby Ambassador and also supervises other hotel employees indirectly acting as the manager on duty.

Education and Experience

• A minimum of a B.Sc Degree in Hospitality related field is required, general education degree, international equivalent, 5 to 6 years working industry experience is required. Experience in a luxury hotel preferred.
• Previous supervisory/management experience required.
• Previous customer service experience preferred. General computer experience required.
• Hotel management computer systems experience preferred.

Language Skills:

• Must have good knowledge of English, ability to speak clearly read and write. Must be able to listen or read instructions, memos, short correspondences and messages.
• Must have ability to write memos, short correspondences or messages. A second language preferred. Mathematical Skills
• Must have good mathematical skills, ability to add, subtract, divide and multiply six digit numbers with decimals. Ability to work out percentages and discounts Good understanding of financial documents, daily reports, P&L accounts and budgets.
• Reasoning Ability
• Ability to carry out detailed, involved instructions both written and oral, using common sense understanding required.
• Ability to deal with problems in a calm professional manner required.
• Ability to multitask handling many different issues at one time, prioritizing the issues and taking care of them.

Other Skill Required

Entry Requirements:

• Team management, leadership & team player, A liking for organizational work
• Effective management: delivering profit center profitability, Sales ability
• Adaptability: coping with the diversity of customers and their needs
• Thoroughness, Sensitivity to customers: good relationship skills, Spirit of initiative, Financial awareness

Physical Ability:

• Ability to stand in a confined environment for long periods of time is required.
• Ability to spend long hours moving around, walking, sitting, standing, and crouching while performing duties.
• Must be able to work well under pressure and in emergency situations.
• Ability to occasionally lift up to 50lbs.

Application Closing Date
13th April, 2015.

Method of Application
Interested and qualified candidates should forward their application letter and resume to: gm@boltonwhitehotel using the Job Title as email Subject.

Note: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned.