Growth in Value Alliance (GV Alliance) Partners is a business advisory and market intelligence services firm. Our objectives are to assist organizations to achieve their growth aspirations by providing market intelligence, strategy blueprint, IT solution delivery expertise and business operation improvement capabilities.
We are recruiting to fill the position of:
Job Title: IT Operations Manager
Location: Lagos
Job Description
Develops and manages the Value Added Services portfolio based on market requirements and the company’s technology capabilities.
Responsible for achieving financial and product performance targets by implementing effective content and campaign management strategies.
Job Description, Role and Responsibilities
Product Management:
Develop and implement a robust product strategy in line with the vision of the company, market trends, customer requirements and new technologies.
Have an in-depth understanding of VAS products and channels including SMS, USSD, MMS, IVR, Data, Mobile Web, Mobile WAP, Mobile Apps, On-device, STK etc.
Develop and launch new revenue streams by leveraging technology, content management and business intelligence
Design and launch new products and enhancements through research on market trends and competitors.
Translate customer and partner requirements into documents easily understood by the technical team for implementation and provide input in customer presentations and technical workshops.
Collate and prepare documentation for all new products and services prior to launch including market survey, product proposition, service description, product change log, agreement, reconciliation template, pricing, business case, test cases and result, approval, FAQs, launch plan etc.
Ensure the business development team and the rest of the organization are regularly trained on current products, planned products and their capabilities.
Manage product and customer life cycle processes.
Campaign Management:
Develop and implement a Go-to-Market strategy for all product and services.
Achieve financial targets and service penetration by running campaigns and promotions using available campaign tools, features and alternate channels.
Analyze customer data, behavior and needs to draw relevant insights for the development of compelling VAS propositions across segments.
Plan and maintain a campaign calendar for existing and new products and services.
Content Management:
Develop and implement a content strategy to create and source for quality content based on market trends and consumer appetite.
Manage the entire process for content formatting, uploading and delivery across all platforms utilized.
Manage accurate and up-to-date records of all company and third-party content managed.
Develop and maintain a strong relationship with content owners and aggregators.
Process Management and Quality of Service:
Develop and Improve business processes and polices in line with Company’s vision for better operational management, reporting, communication and organizational planning.
Design and improve quality management processes and their deployment; testing and monitoring of new and existing VAS services.
Management and Reporting:
Attend customer meetings with the business development team to collate requirements and provide clarifications, where required.
Assist in responses to request for proposals, request for quotation, bids etc.
Routinely monitor progress against targets and provide performance data including quarterly, half year, annual reports etc to executive management.
Coordinate account reconciliation for Clients and MNOs and payouts to Content providers/owners.
Enforce control on receivables and expenses to ensure that the budgeted cash flows and targets for each project are met.
Ensure internal collaboration and communication with other functional teams to meet customer needs and operational efficiency within the Company.
Perform other assigned duties as delegated by management from time to time.
Qualifications and Education Requirements
Minimum of 5 years working experience in operations, product development, project management or marketing within the VAS, Telecommunication or ICT industry
Minimum of 2 years in a supervisory/managerial level.
Ability to translate complex technical specifications into clear user and commercial benefits and vice versa.
Business Intelligence
Project Management
Product Development and Management
Project Phoenix Prepared by LCF Global Partners Limited 2015 3
Business Process Management
Content Development
Documentation
Marketing and Campaign Management
Public Speaking and presentation skills
Research and Writing
Use of CRM
Use of Microsoft Office suite
Interpersonal skills
Resource Management
Attention to detail
Excellent Communication skills
Personal Characteristics
A self-starter with high attention to detail
Great team work and collaborative spirit
Proven ability to make an impact internally and externally
Analytical minded
Ability to engage and drive others to deliver targets
Exhibit high energy levels and drive
Ability to easily adapt to changing work environment
Exhibit Professionalism at all times.
Application Closing Date
15th April, 2015.
Method of Application
Interested and qualified candidates should forward their resume to: [email protected] and [email protected] using the role title as the subject of the mail.