NOC Manager - MS Nigeria at Nokia Networks

Nokia invests in technologies important in a world where billions of devices are connected. We are focused on three businesses: network infrastructure software, hardware and services, which we offer through Nokia Networks; location intelligence, which we provide through HERE; and advanced technology development and licensing, which we pursue through Nokia Technologies. Each of these businesses is a leader in its respective field.

Through Networks, Nokia is the world’s specialist in mobile broadband. From the first ever call on GSM, to the first call on LTE, we operate at the forefront of each generation of mobile technology. Our global experts invent the new capabilities our customers need in their networks. We provide the world’s most efficient mobile networks, the intelligence to maximize the value of those networks, and the services to make it all work seamlessly.

We are recruiting to fill the position of:

Job Title: NOC Manager - MS Nigeria

Job ID #: 81927
Location: Lagos
Job Field Area: Customer Service
Employment Type: Full - Time Regular / Permanent

General Purpose

• Leads and facilitates the team in reaching their targets, with the responsibility of personnel management aspects.
• Ensures operational efficiency by developing working practices, processes and methods.
• Drives customer satisfaction activities in own area.

Main Responsibility Area

• Responsible for implementing strategies in own site/technology/ functional area.
• Has full responsibility for career and competence development, resourcing and recruiting in his/her unit/area/centre.
• Has final short- term planning and cost control responsibility for own area.
• Builds an environment that supports cooperation and cohesiveness among the work team and with other areas within the organization.
• Responsible for implementing customer satisfaction improvements in own responsibility area.

Position Description
Principal Duties and Responsibilities (Essential Functions):

• Ensure close Coordination of NOC team to meet NSN –EMTS agreed SLA
• Responsible for Delivery of PM, BO, CM and NOC Team for customer requirements
• Meeting with Customer on SLA - TT’s related issues on outages, KPI’s and QOS
• Stream Lining all Process Related to Work Order Creation/Approval and change request
• Ensure prompt escalations of all TT’s for outages and quality alarms, follow up with teams for TT closure within SLA
• Close coordination with other vendors within the Etisalat network to ensure issues are resolved within the customer agreed SLA
• Meeting with Vendor’s to discuss Issue’s and to Stream Line Process of Multi Vendor TT Escalation and Resolution
• Meeting with sub cons to ensure outages are resolved within SLA, Diesel management and preventive maintenance are properly done
• Providing Support to FLM Team regarding Outage’s, Quality alarms and KPI related Issue’s.
• Ensure proper implementation of all Change Request by CM team and within CR duration
• Ensure site availability and agreed KPI are met for NSN managed cluster
• Ensure business profitability for the MS project, Add on sales responsibility
• Actively manage the network operations organizations in gaining high efficiencies and high quality predictable network performance as measured by key parameters
• Continuously drive for efficiency, improvements and excellence in service delivery
• Validate Monthly SLA/KPI performance with customer

Position Requirements

• English Language is a Must
• Experience Required: 5 - 7 Years
• Education Required: Bachelors Degree or equivalent

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online