Station Manager at Arik Air Nigeria

Arik Air is a customer-focused airline that offers consistently outstanding services to both business and leisure travellers. We have earned a reputation for providing "the best care in the air". Industry experts have awarded us for delivering outstanding services. No airline does it in the unique Arik way.

Arik Air offers opportunities for employment in administrative, professional, technical and airline-specific disciplines, irrespective of the level or area of responsibility, each employee contributes to the growth and success of our airline. We believe that individuals score goals, but ultimately "the team wins the game".

If you feel you have these values, a drive to excel in the performance of your job duties and would like to be part of the Arik team, please submit an application for one of our open positions. We welcome the opportunity to bring enthusiastic new people aboard. At Arik Air, you will become part of a heritage of great achievement with a future of even greater promises.

We are recruiting to fill the position of:

Job Title: Station Manager

Department: Ground Operations
Location: Nigeria
Reporting To: Regional Manager
Direct Reports: PSA/TRO/ATO/Baggage

Job Description

• To ensure efficient and superior service is provided to our passengers through the supervision of a competent airport team of customer service agents.

Key Responsibilities

• Coordinate all aspects of the station’s operations through the supervision of a team of Duty Managers.
• Ensure a safe, punctual, efficient and smooth operation at all times.
• Plan, assign, manage and review the work of staff engaged in various activities in the station.
• Resolve a wide range of operational problems including passengers’ complaints and requests.
• Make recommendations regarding staff hiring, training, discipline, promotions and conduct performance appraisals.
• Represent Arik Air at all airport related functions/meetings and liaise with the relevant government agencies.
• Analyze and make recommendations for improved services and operations.
• Verify and approve all station related invoices and prepare reports and statistics for management.
• Ensure all Arik Air manuals are updated and complied with at all times including the regulations and procedures of regulatory bodies.
• Perform other duties as appropriate and within the station manager’s competence as required from time to time.
• Provide leadership and guidance to the ground handling agents and Arik Air staff
• Represent Arik Air at all airport related functions and liaise with airport authority and governmental offices,
• Performs other duties asked by company if required

Requirements
Person Specifications

• Qualifications / Education: A Bachelor's degree in any discipline.
• Certificates in airport related functions desirable.
• Experience: Extensive and proven experience in a similar role.
• Skills / abilities: Effective written and oral communication skills, strong leadership and customer service skills, proven analytical skills, achievement drive, proactive, a team player, adaptable to different situations, knowledge of Microsoft Office suite.
• Knowledge: Extensive knowledge of airport operations, aviation rules and regulations, understanding of cultural issues and requirement for professional development.

Working Relationships
The Station Manager would be expected to interact with amongst others:

• OCC Manager / Supervisor
• Catering Manager / supervisor
• Fueling Officers
• Maintenance Manager
• Manager of the Handling Agent
• Heads of Government Agencies
• Managers of other airlines

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV's and applications to: [email protected]