Customer Services Representatives at Xnet Security Technologies Limited

Xnet Security Technologies Limited - We are an innovative & dynamic company that evolved from a team of dedicated professionals based in Europe and Nigeria. Established since 2003, we are currently Nigeria's largest vehicle tracking company, with over 50 fully qualified installation and recovery engineers nationwide.

We are recruiting to fill the below position:

Job Title: Customer Services Representative

Job Reference: Ref. No: CS/101 (HQ)
Location: Lagos
Department: Admin

Job Summary
Reporting to the Business Development Manager and serving as a member of the Senior Management Team (SMT), the customer service personnel shall:

• Act as a liaison between our customers and the company, handling complaints, orders, account questions, billing issues, job schedules/cancellations, and other queries.
• Be involved in the soft sales of highly intelligent vehicle tracking products and solutions and shall coordinate all sales, records and associated matter in the Lagos headquarters.

Primary Responsibilities

• Resolve customer complaints via phone, email, or social media
• Use telephones to reach out to customers and verify sales and services information
• Relate warmly with customers and ascertain their problems or reason for calling
• Assist with placement of orders, refunds, or exchanges
• Advise on company and services information
• Place or cancel orders
• Answer questions about warranties or terms of sale
• Act as the company gatekeeper
• Suggest solutions when a product malfunctions
• Inform customer of deals and sales/product promotions
• Utilize computer technology to handle high call volumes
• Work closely with the BDM to ensure proper customer service is being delivered
• Compile reports on overall customer satisfaction
• Log all queries properly and escalate possible complaints to the concerned teams using effective tools
• Take all possible measures to timely resolve customer's query and process them in accordance with our established procedures and policies

Qualifications/Experience

• A Bachelor's degree/HND in Marketing, Humanities or any other related discipline
• Ability to manage time and stress
• Technical support expertise to handle customer complaints which requires prior computer handling skills
• Interested candidates must also possess sufficient IT knowledge
• Excellent communication, presentation & negotiation skills
• Multi-task, maintain a high standard of service and quality
• A minimum of 2-3years work experience in a similar position
• Must be based in Lagos
• Possession of a valid driving license would be an advantage

Application Closing Date
30th April, 2015

How to Apply
Interested and qualified candidates should forward their applications and CV's to: [email protected] using the role (Job Title) as the subject of the mail.

Note:

• All applications MUST be accompanied by a cover letter (attached or pasted on the main body of the e-mail).
• Candidates are also advised to save their CV's in their own real names
• Failure to adhere to this will lead to automatic disqualification.
• Only shortlisted candidates will be invited for interview.