Manager, IDD Roaming at Etisalat Nigeria

Posted on Fri 24th Apr, 2015 - hotnigerianjobs.com --- (0 comments)

Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

We are recruiting to fill the below position:

Job Title: Manager, IDD & Roaming

Location: Lagos, NG

Job Summary

Ensure implementation of all processes and procedures for Etisalat's international roaming services.

Principal Functions

Keep abreast of trends and advancement in roaming product offerings and recommend options or alternatives to the Director, Wholesale & Carrier Relations.
Develop propositions/business cases for up-to-date roaming packages, propose modifications to enhance existing offerings and proffer recommendations to the Director, Wholesale & Carrier Relations.
Liaise with the Product & Information and VAS team for solution/platform selection and deployment of relevant roaming technology.
Manage, monitor and evaluate on-going performance and quality of all roaming products and services in line with pre-defined service levels and KPIs.
Co-ordinate UAT (user acceptance testing) for new product introduction or refinements to existing products.
Manage alliances with international roaming partners and ensure achievement of service level agreements.
Plan and negotiate the Inter Operator Tariff (IOT) discount with strategic roaming partners.
Liaise with the Pricing and Tariffs team to agree and manage roaming tariffs.
Liaise with the Legal team in reviewing all roaming contracts and agreements.
Facilitate new product training and coordinate with relevant client facing functions (e.g.Customer Care, Sales and Regional Personnel) to ensure staff are fully trained on all roaming products and services.
Assist in implementing the unit's work programs and plans in line with agreed upon procedures and guidelines.
Assist in planning and managing the human and material resources of the unit to optimize performance, morale and enhance productivity.
Manage inter-functional relations to ensure synergy across the various departmental functions.
Provide leadership and guidance to team members and manage subordinates' performance towards the achievement of overall team objectives.
Prepare/compile agreed periodic activity and performance reports for the attention of the Director, Wholesale & Carrier Relations
Perform any other duties as assigned by the Director, Wholesale & Carrier Relations.

Educational Requirements

First Degree or equivalent in a relevant discipline.
Postgraduate/ professional qualification in a related field will be an added advantage.

Experience,Skills & Competencies

Six (6) to eight (8) years work experience, with at least three (3) years in a supervisory role.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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