Supervisor Airport Services at Emirates Group

The Emirates Group is a highly profitable business with revenue of US$21.1 billion and over 50,000 employees. The Group comprises of dnata, one of the largest air services provider globally and Emirates airline, the Group's rapidly expanding and award-winning international carrier. Within the Group there are a diverse range of businesses which offer a wide spectrum of career opportunities, all of which can be explored through the Group's dedicated careers website, emirates.com/careers.

Emirates flies one of the youngest, most innovative fleet in the sky to over 130 destinations across six continents and dnata's network now extends across 100 locations worldwide.

With our international network constantly expanding and opportunities arising in countries/cities outside of Dubai, we are looking for career motivated individuals to join our operations in their home countries:

Job Title: Supervisor Airport Services

Ref No: 150000XD
Job Category: Airport Operations
Location: Nigeria-Abuja

Job Purpose

• Deploying available Emirates resources to best advantage in order to satisfy passenger and operational requirements arising during each duty period.
• Ensuring that Ground Handling Agent and other suppliers are fully briefed regarding EK requirements and that they deliver them in a timely and efficient manner so that the service handling proceeds smoothly and Emirates passengers’ expectations are met or exceeded.
• Dealing with problems arising such as delays, disruptions, excess baggage or denied boarding including implementation of the ‘options’ scheme, within the guidelines provided by the Airport Services Manager in order to retain customer confidence and loyalty.
• Investigating and responding to queries, complaints and claims received from various Head Office Departments or passengers direct, in an efficient and timely manner in order to restore passenger confidence.
• Other duties as directed from time to time by the Airport Services Manager or Senior Airport Official on duty e.g. assistance with Immigration Fines (where appropriate), in order to meet the needs of the operation.

Qualifications & Experience

• Educated to 'A' level standard or equivalent.
• Minimum 5 years experience in Airport Ground Handling, with at least 2 years experience as a senior station assistant and with proven ability or aptitude to lead a team.
• Must have completed relevant professional training courses. (Advanced courses in Passenger Services, Reservations & Ticketing, Ground Operations & Cargo, Weight and Balance, Baggage Services & Claims and Behavioral Skills etc.)
• Should have a working knowledge of Departure Control Systems (DCS)
• Fluent spoken and written English.
• Must have good interpersonal skills and a pleasant outgoing personality.

Salary and Benefits
We offer our employee's competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company.

Application Closing Date
14th May, 2015, 8:59:00 PM

Method of Application
Interested and qualified candidates should:
Click here to apply online