Executive Housekeepers at Bolton White Hotels & Apartments

Bolton White Hotels & Apartments is a leading firm in the hospitality industry. We are dedicated to ensuring the comfort of our guests. Our luxury accommodation in the heart of Garki and Wuse zone 7 in Abuja offers unparalleled guest services. Bolton White Hotels & Apartments is superbly placed to cater for guest service requirements; ensuring guest stay is both pleasant & unforgettable, we combine the experience of our team which represents a breadth and depth of expertise that is unmatched, and we believe our people are the cornerstone of our success. We are committed to making our place a great place to work and provide the foundation for building successful careers. If you share our passion for delivering unequal hospitality service where details matter, apply today to join our team.

We are recruiting to fill the position below:

Job Title: Executive Housekeeper

Ref.: BWHA/05/15/EH
Location: Abuja
Department: Housekeeping
Reports To: General Manager

Job Description

• The Executive Housekeeper is responsible for directing the housekeeping program of the hotel to ensure clean, orderly, and attractive conditions of guest rooms and common areas.

Job Duties and Responsibilities

• Supervises the work activities of housekeeping staff under the direction of the General Manager.
• Provides supervision to housekeeping staff
• Provides training including safety and standard operating procedures to all housekeeping personnel as directed by management.
• Ensures adherence to company quality standards by inspecting rooms, including deep cleans.
• Distributes keys and work assignments to staff.
• Addresses guest complaints regarding housekeeping services or equipment.
• Assists General Manager in the selection of housekeeping personnel.
• Assists management staff in assuring housekeeping staff is practicing efficient and effective procedures.
• Attending management meeting and reviewing all department activities regularly
• Monitors linen and guest supply inventory.
• Reports any maintenance repairs to maintenance staff; records repair information in maintenance log.
• Completes follow-up on vacant or occupied rooms.
• Assumes functions of Housekeeper as necessary.
• Takes control of lost and found items as appropriate.
• Supervision of lodge cleaning and preparation to achieve and maintain standards.
• Monitoring of housekeeping equipment and lodge furnishing in order to facilitate upkeep.
• Training and development of staff in accordance with HR requirements.
• Performance management of staff to ensure maximum productivity and positive staff morale.
• Providing the 'extra touches' to the lodge suites to ensure the guest experience is special Oversee the laundry to ensure the timeous and safe washing /ironing of guest laundry;
• All other duties as assigned.

Requirements
Education, Experience & Certification:

• A minimum of a B.Sc Degree in Hospitality related field is required, general education degree, international equivalent, 8 - 10 years working industry experience is required. Experience in a luxury hotel preferred.
• Previous experience in similar position is preferable
• Previous customer service experience preferred. General computer experience required.

Knowledge, Skills, & Abilities:

• Requires the ability to read, write, and speak the English language.
• Ability to appropriately assign/delegate work to others in the accomplishment of goals.
• Provides coaching, advice, and assistance as required; helps subordinates overcome obstacles and deal with problems.
• Appropriately assesses contributions and performance of employees; provides appropriate recognition, and deals with problems as they arise. Instills in others a sense of pride in the job at hand.
• Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics.
• Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance.
• Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position.
• Knowledge of and ability to appropriately interpret and follow policies and procedures.
• Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written.
• Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.

Other Skill Required

Entry Requirements

• Team building management, leadership & A liking for organizational work
• Effective management: delivering guest experience services
• Adaptability: coping with the diversity of guest and their needs
• Thoroughness, Sensitivity to guest: good relationship skills, Spirit of initiative, Financial awareness

Physical Ability:

• Ability to stand in a confined environment for long periods of time is required.
• Ability to spend long hours moving around, walking, sitting and standing
• Must be able to work well under pressure and in emergency situations.

Application Closing Date
8th May, 2015.

How to Apply
Interested and qualified candidates should forward their Application Letter and Resume to: [email protected] using the Job Title as email Subject.

Note: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned.