Front Office Supervisor - AUN Hotel at the American University of Nigeria (AUN)

The American University of Nigeria (AUN) was established in 2003. The Institution was conceived as Africa's first Development University, and is in the process of setting up a Faculty of Law. In furtherance of regulatory requirements, the University invites applications from suitably qualified persons to fill positions for its planned Law Program.

AUN Hotel is seeking for a suitably qualified candidates to fill the position below. This position is a local one and opened to indigenous and/or legal residents of Nigeria:

Job Title: Front Office Supervisor

Location: Adamawa
Department: AUN Hotel

Summary of Position

• Represents the hotel and accomplishes business development activities by achieving team objectives, researching and enhancing guest value and retention.
• Oversee general operation of the front office and set tone of guest service and guest satisfaction for all colleagues.
• Participates in orientation, recruitment and training of front office personnel.
• Keeping track of hotel promotion guest profile which includes sending birthday wishes, season greetings and designated messages to guest on behalf of the hotel.
• Regulates the maintenance of room status, guest refund float; receipt document and transfer cash to the front office safe.
• To communicate all information of finance nature beyond front office management to finance department immediately.
• To communicate effectively important issues discussed at management meeting to supervisees.
• To perform other task as assigned by the supervisor.

Requirements for the Position

• Bachelor's Degree in any Social Sciences.
• Must have an imaginative mind and the initiative to do things.
• Must have stamina to remain focused and resolute in regular stressful and tiring job conditions.
• Must be self-motivated, adaptable, mature and resilient
• Must have good oral and written communication skills.
• Should be able to communicate effectively with top management, fellow supervisors and subordinates.
• Must have computer proficiency, competence in using word-processing and database applications.

Other Requirements

• Skills: Positioning, Territory Management, Sales Planning, Competitive Analysis, Understanding the guest, guest Relationships, Creative Services.

Description of Benefits
Salary and benefits are commensurate with experience and job classification as approved by the Hotel.

Application Closing Date
13th May, 2015.

How to Apply
Interested and qualified candidates should submit their Resumes, Cover letters and References to: [email protected] The position being applied for, should be the subject of the email.

Note: Only shortlisted candidates will be contacted.