Graduate Funds Transfer Processor at Citibank Nigeria Limited

Citibank Nigeria Limited, the leading global financial services company, provides consumers, corporations, governments and institutions with a broad range of financial products and services.

We are recruiting to fill the vacant position of:

Job Title: Funds Transfer Processor

Ref No: 15042994
Location: Lagos
Job Category: Operations
Schedule: Full-time

Job Description
Primary Purpose:

• Ensuring timely processing of all OTC transactions in the queues daily.
• Ensuring that all items on Orbiflow queues are justified to be there and that issues are raised and promptly followed up for resolution.
• Process Certificate of Capital Importation in line with CBN guideline and in-house procedures.
• Rendition of weekly uncollected and unissued CCI reports
• Rendition of daily and monthly CCI reports to CBN
• Responsibility for proper printing and delivery of manager’s checks to the customer service desk.
• Ensuring liquidation of Paylink checks is carried out on Checks 32.
• Ensuring movement out of unclaimed accounts are done with proper approvals
• Ensure established TATs are achieved and improved upon as well as quality of service delivery .
• Posting of sundry unclaimed items like:

1. P and L
2. Float Sharing

• Ensuring that all reports/returns for the unit are prepared daily and timely.
• Promptly respond to enquiries by both customers and colleagues alike as part of high quality service delivery.
• Active participation and timely delivery of quality reports in respect of :

1. Monthly Proofs
2. MCA
3. Monthly Volume statistics
4. Ad-hoc Audit
5. Active participation in any other project as may be assigned from time to time.

Principal Accountabilities

• Ensure that checks are delivered through the appropriate payment medium within the expected time frame.
• Ensure that adequate control steps are observed whenever transactions are processed. so as to avoid customer dissatisfaction and financial losses.
• Provide input and support to Treasury & Trade Solutions staff during new product testing.
• Ensuring that customer enquiries received through RM/Citi Services are thoroughly investigated and responded to within reasonable time.
• Providing back-up Services to other desk in the unit as necessary for smooth flow of activities in the department.
• Collate all the relevant documents required for issuance of CCI. Print the CCI and obtain required signatories and dispatch to customers/RMS/Citi service under acknowledgement.
• Undertake all departmental trainings/meeting (including nomination for external courses)to reinforce understanding of operational guidelines as well as general bank products knowledge development.
• Ensure service issues are non-existent or greatly reduced.
• Support optimum use of bank asset and work tools as well as time
• Ensure on a daily basis that all staled checks are reconciled on flexcube and moved to unclaimed.

Business Relationships

Internal:

• Customer Services/Citi Service - Daily resolution of customer enquiries.
• Technology - provide required support for routine system maintenances, Systems and applications enhancements
• Documentation and Account Services - Issuing drafts for accounts to be closed
• Business groups- Obtaining approvals for transactions over relevant accounts. Follow-up on regularization of deferred documentation.
• Work Flow support - Resolution of identified issues and implementation of enhancements
• Operations Control Units - Submission of monthly proof & resolution of ageing items
• Cash Management Unit (TTS) - support new product initiative and processing of all transactions supported by approved product programs.
• Cash and Tellers - synergy around draft processing for cash payment/disbursements.

External:

• Central Bank of Nigeria: Receipt of Circulars/Guidelines and rendition of daily and monthly returns.
• NDLEA: Rendering regulatory reports of customer's transaction within established threshold.
• Other banks: Various correspondences, queries and investigations.
• Courier Companies: Delivery of collection and clearing items

Qualifications
 
Knowledge:

• B.Sc. degree/first degree
• The ideal candidate should have 1-2 years experience.

Skills:

• Good interpersonal and communication skills which is required for both internal and external business partners.
• Strong PC and database management skills.
• Good control skills
• Good reporting and tracking skills
• Attention to details in document review
• Good organizational and planning skills required to manage a large number of requests.
• Qualitative, numerical and communication
• Team player who pays attention to details with a high degree of control and emphasis to quality.
• Self-discipline and dedication.
• Quick learner
• Willing to take on extra duties as may be required.

Core Competencies:

• Appreciation of operational risks involved with transaction processing
• Self Motivator and capacity to take on additional tasks and new roles.
• Inconsistency in establishment and interpretation of policies and procedures.
• Compliance with Citigroup controls, local and international laws.
• Ability to handle high-pressure on the job resulting from large volume and unusual tasks, capacity and infrastructure constraints.
  

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online