Sub Category

Trainee / Graduate Jobs

Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Android / IOS Developer Jobs

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Computer & InfoTech Jobs

Computer / IT Support Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook / Chef Jobs

Database Jobs in Nigeria

Driving / Dispatch Rider Jobs

Education Jobs for Nigerians

Real Estate Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology Jobs

Government Jobs in Nigeria-

Graphics Design Jobs

Hospitality Jobs in Nigeria

Hotel Jobs in Nigeria

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Journalism / Content Writing Jobs

Law Enforcement / Security Jobs

Lecturing Jobs in Nigeria

Law / Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician / Medical Officer Jobs

Public Relation Jobs

Programming / Software Jobs

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Remote / Work-at-home Jobs

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Semi-skilled / Factory Work

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer / Frontend / UI Jobs


Job Filter

Get Latest Nigerian Jobs Alert!
Enter your email below.










  
          Popular Jobs
Transgeneration Enterprises Limited Job Recruitment (3 Positions)

Perfection Motor Company Limited Job Recruitment (6 Positions)

Sunlight Resources Limited Job Recruitment (5 Positions)

ABNL Limited Job Recruitment (3 Positions)

Ericsson Nigeria Job Recruitment

Carrot Top Drugs Limited Job Recruitment (7 Positions)

MainOne Cable Technical & Non-Technical Graduate Internship Recruitment

MainOne Cable Graduate Internship Program (Non-Technical Track) 2024

Dexterity Group Job Recruitment (5 Positions)

Roducate Limited Job Recruitment (4 Positions)

The CVM Career Company Job Recruitment (4 Positions)

Helean Global Limited Job Recruitment (4 Positions)

Glovo Nigeria Job Recruitment (3 Positions)

African Development Bank Group (AfDB) Job Recruitment (18 Positions)

NewGlobe Job Recruitment (17 Positions)

Talenture Group Trainee & Exp. Job Recruitment (4 Positions)

Bon Voyage Travel Nigeria Job Recruitment (3 Positions)

Quest Schools Job Recruitment (4 Positions)

Aspom Travel Agency Limited Entry Level & Exp. Job Recruitment (5 Positions)

Mactay Consulting Job Recruitment (5 Positions)

Polaris Digitech Limited Job Recruitment (4 Positions)

Pathfinder International Job Recruitment (10 Positions)

Lacare Staffing Solutions Job Recruitment (3 Positions)

Canonical Nigeria Graduate & Exp. Job Recruitment (28 Positions)

ReelFruit Job Recruitment (3 Positions)

Farm Radio International Job Recruitment (3 Positions)

Gidi Burger Job Recruitment (3 Positions)

Honour Flow Group of Companies (HFGC) Job Recruitment (6 Positions)

Brit Properties Nigeria Limited Job Recruitment (7 Positions)

Interswitch Group Job Recruitment (7 Positions)

AXA Mansard Insurance Plc Job Recruitment (5 Positions)

FactBase Consulting Limited Job Recruitment (3 Positions)

Extramileage Consults Limited Job Recruitment (15 Positions)

Eko Maintenance Limited Job Recruitment (7 Positions)

Gadol Finance Company Limited Job Recruitment (3 Positions)

Excel and Grace Consulting Job Recruitment (18 Positions)

Avatar New Energy Materials Company Limited Job Recruitment (9 Positions)

Ibis Hotel Job Recruitment (6 Positions)

Mastercard Foundation Job Recruitment

Stanbic IBTC Bank Job Recruitment (4 Positions)

Palladium Group Job Recruitment (3 Positions)

PricewaterhouseCoopers (PwC) Nigeria Job Recruitment (7 Positions)

Limehousebars Job Recruitment (3 Positions)

Bukka Hut Restaurant Job Recruitment (8 Positions)

Deloitte Nigeria Job Recruitment (4 Positions)

Tek Experts Job Recruitment (3 Positions)

Golden Oil Industries Limited Job Recruitment (3 Positions)

Indigenous Non-Profit and Non-Governmental Organization Job Recruitment (8 Positions)

Management Sciences for Health (MSH) Internship & Exp. Job Recruitment (3 Positions)

SPIE Oil & Gas Services Job Recruitment (7 Positions)


Graduate Complaint and Accountability Officer at Save the Children Nigeria

Posted on Tue 12th May, 2015 - hotnigerianjobs.com --- (0 comments)


Save the Children is the leading independent organization creating lasting change in the lives of children in over 120 countries around the world. Recognized for our commitment to accountability, innovation and collaboration, our work takes us into the heart of communities, where we help children and families help themselves. We work with other organizations, governments, non-profits and a variety of local partners while maintaining our own independence without political agenda or religious orientation. Save the Children's mission is to inspire breakthroughs in the way the world treats children and to achieve immediate and lasting change in their lives.

Save the Children is looking for experienced development professionals to work within the Nigeria Country Programme. These roles will be critical for the delivery of results for children expected by this programme.

We are recruiting to fill the position of:

Job Title: Complaint and Accountability Officer

Location:
Borno
Job ID: #984881

Key Areas of Accountability

Objective 1: CRM Development, Support, Logistics and Coordination:
  • Set up a Beneficiary Complaint and Response Mechanism for humanitarian projects
  • Develop appropriate tools for capturing the complaints and feedback
  • Train the relevant staff/beneficiaries on data management process of CRM system
  • Ensure a proper filing system for all the complaints and feedback received through the helplines
  • Aggregate CRM data from the field to a summary CRM database
  • Provide detailed summaries of complaints issues for operational meetings and forums.
  • Identify complaint and other feedback trends which indicate where the Programs can improve.
  • Provide ad hoc reports as requested concerning complaints and other Beneficiary feedback.
  • Receive, investigate and respond to beneficiary complaints under the direction and supervision of Program/field Managers
  • Follow up on complaints and feedback internal referrals with appropriate offices and sectors and respond to raised pending issues
  • Negotiate suitable resolutions to complaints with the beneficiaries under the direction of the Program/Field Manager
Objective 2: Routine Monitoring and Evaluation:
  • Support on-going monitoring and evaluation (M&E) of projects in reporting routine monitoring data against performance monitoring plans and frameworks
  • Work with field teams to collect information on potential case studies and success stories
  • Other duties as directed.
Skills and Behaviours (our Values in Practice)
Accountability:
  • Accuracy and timeliness in all areas of responsibility
  • High level of accuracy in work, and ability to analyse complex sets of relationships and situations
  • Holds self and others accountable
Ambition:
  • Creating best-in-class EA function
  • Future-orientated, thinks pro-actively
Collaboration:
  • Working effectively with stakeholders to achieve common goals
  • Excellent communication and interpersonal skills
  • Builds and maintains effective relationships, with their team, colleagues, members and external partners
  • Approachable, good listener, easy to talk to
Creativity:
  • Designing more effective admin and data management systems
  • Willing to take disciplined risks
Integrity:
  • Honest, encourages openness and transparency, demonstrates highest levels of integrity
Education and Experience
  • Bachelor's degree in a relevant discipline (Health Sciences, Social Sciences, Development Studies or other)
  • Candidates must have at least 1-2 years progressive experience working in a related position.
  • Formal training in Accountability, Monitoring and Evaluation, Data Management, Data Quality Assurance (DQA) is an asset
Knowledge and Skills:
  • Skills and experience conducting data verification, analysis, reporting and monitoring
  • Excellent interviewing skills
  • Experience managing a CRM process
  • Ability to lead on detailed logistical tasks such as those required for fieldwork or when organizing events
  • Excellent skills in oral and written communications
  • Good interpersonal skills, ability to work in a multi-cultural team environment
  • Strong quantitative and qualitative analysis skills are an advantage
  • Strong organizational, planning and prioritization skills
  • Competent and experienced in general office administration, coordination and logistics
  • Excellent IT skills
  • Fluency in Hausa, Kanuri and English language
  • Good writing, editing and presentation skills
  • Previous experience in facilitating trainings, workshops and events
Application Closing Date
17th May, 2015.

How to Apply
Interested and qualified candidates should kindly send your C.V. and covering letter explaining why you are suitable to: [email protected] .State position clearly in the subject field as applications without appropriate subject will be disqualified. Also, applications received after the deadline will not be considered.

Note: Only shortlisted candidates will be contacted.

  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *