Hotel Manager/Franchise Services Manager - West Africa at Swiss International Hotels & Resorts

Swiss International Hotels & Resorts is an international hotel company, with its origin from Switzerland, where it was founded 31 years ago (1982). The Company has established partnerships with prominent hospitality specialists in the Swiss market hence providing a full range of expertise to the affiliated hotels.

Hotel owners, operators or developers can either enter into license or a management agreement. A license affiliation allows the hotels to be branded Swiss International and use the Swiss International Hotels & Resorts' Central Reservation alongside the Swiss International products and preferred partnerships. Hotels entering a management agreement, are fully operated by the experts of Swiss International Hotels & Resorts, alongside the Swiss International products and preferred partnerships.

We are recruiting to fill the position:

Job Title: Hotel Manager/Franchise Services Manager - West Africa

Location: Nigeria

Job Description

• The hotel manager is responsible for the day-to-day management of the hotel and its staff.
• He has commercial accountability for budgeting and financial management, planning, organizing and directing all hotel services, including front-of-house (reception, concierge, and reservations), food and beverage operations, and housekeeping.
• While taking a strategic overview and planning ahead to maximize profits, the manager must also pay attention to the details, setting the example for staff to deliver Swiss International standards of service and presentation that meets guests' needs and expectations. Business and people management are equally important elements.

Responsibilities

• Planning and organizing accommodation, and other hotel services;
• Promoting and marketing the business;
• Managing budgets and financial plans as well as controlling expenditure;
• Maintaining statistical and financial records;
• Setting and achieving sales and profit targets;
• Analyzing sales figures and devising marketing and revenue management strategies;
• Recruiting, training and monitoring staff;
• Planning work schedules for individuals and teams;
• Meeting and greeting customers;
• Dealing with customer complaints and comments;
• Addressing problems and troubleshooting;
• Ensuring events and conferences run smoothly;
• Supervising maintenance, supplies, renovations and furnishings;
• Dealing with contractors and suppliers;
• Ensuring security is effective and hygiene standards are met
• Carrying out inspections of property and services;
• Ensuring compliance with licensing laws, health and safety and other statutory regulations

Key working relationships:

• Area Director

Desired Skills and Experience
Knowledge, Skills and Abilities:

• Bachelor degree in Hotel Administration, preferably from recognized English, Dutch, German or Swiss Hotelschools
• Strong understanding of distribution channels and of their changing role within the hospitality market
• Significant experience in and knowledge of the Hospitality Industry
• Strong network of connections is an asset
• Confirmed experience with leading PMS, CRS, CMS and Revenue Management soft wares
• Proofed track of excellent negotiation skills
• Very good sense of business
• Demonstrated leadership ability, team management, and interpersonal skills
• Verified analytical and abstract reasoning skills, plus excellent organization skill
• Excellent written and oral communication skills in English, any other language will be an asset
• 4 - 6 years of experience in a similar senior role

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online