Manager, Specialised Recoveries at Stanbic IBTC Bank

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

Effective risk management is fundamental to the business activities of the Standard Bank Group (group). While we remain committed to increasing shareholder value by developing and growing our business within our broad determined risk appetite, we are mindful of achieving this objective in line with the interests of all stakeholders.

We are recruiting to fill the position below:

Job Title: Manager, Specialised Recoveries

Job ID: 12848
Location: Nigeria
Division Group: Risk Management
Position Category: Credit
Employment Type: Full Time - Permanent

Job Description

• Manage a team of staff to minimize credit losses by constantly improving the collections on NPLs and, recoveries on the write-off portfolio.

Key Responsibilities
Risk Management:

• Ensure that all the necessary systems and controls are in place to properly manage the NPL book, and maximise rehabilitation of accounts in arrears.
• To manage and control collection strategies and campaigns within the NPL environment with the aim of maximizing collection effectiveness and efficiency.
• Ensure effective and efficient repossession and disposal processes, secured storage facilities to be in place, as well as realising any attributable security.
• Operate within delegated authority levels, and ensure that have sufficient levels of mandate to perform day to day operations.
• Manage recoveries on the write-off portfolio.
• Ensure resolution of customer queries.

Relationships:

• Liaise with business partners on developments within Specialised Recoveries, and their needs.
• Co-operative relationships between the various participants in the credit recovery processes.

People Management:

• Establish an effective Specialised Recoveries structure and team, ensuring that all the required functions are adequately and timeously addressed.
• Ensure that people management and development frameworks and processes, including:
  • recruitment and selection
  • performance management
  • talent management
  • capacity building
  • equity and diversity
• Develop team in the context of future capacity requirements
• Increase awareness amongst staff of statutory governance and legislation applicable to the Credit Control environment through appropriate training and accreditation interventions.
• Ongoing communication with staff regarding the need to ensure continual compliance.

Regulatory:

• Ensure compliance with statutory, regulatory and supervisory requirements, to protect the reputation of the Group and to avoid legal action / sanction in respect of regulatory compliance matters.
• Monitor adherence to internal controls and regulatory requirements and enhance procedures, in need.
• Report any breaches and exposures to the Head of Rehabilitations and Recoveries.
• Provide relevant MI information as required.

Operational Management:

• Implement and manage collection strategies and campaigns.
• Maintain a high level of customer service.
• Manage and maintain workflow.
• Any delegated ad-hoc function from Head of Rehabilitations and Recoveries.

Key performance measures

• NPL not to exceed agreed percentage of total loan book.
• Manage impairment charge within agreed budget.
• Recovery rate on NPL and write-off portfolio.
• Timely and accurate submission of all required returns / reports.
• Control Costs within budget.
• To provided Customer Service to internal and external customers to ensure that queries/issues are resolved expeditiously.

Required Skills and Qualifications
Qualifications

• Bachelor's degree in Law, Economics, Finance, Accounting or Social Sciences
• Knowledge of performance management.

Required Competencies
Technical competencies:

• Knowledge of collections processes.
• Knowledge of procedural and legal issues involved in the resolution of bad debts.
• Knowledge of various legislative requirements relevant to debt liquidation/insolvency/administration/receivership processes

Personal competencies:

• Problem solving
• Interpret, analyse and evaluate data received from multiple sources.
• Conflict management.
• Ability to manage and control multiple projects.

Planning:

• Drive to simplify and improve processes.
• Ability to plan and prioritise activities within allocated time frames.
• Plan for staff training needs.

Decision making:

• Analyse problems thoroughly
• Think pro-actively
• Apply sound judgement
• Collate and critically evaluate information from multiple sources.

Application Closing Date
30th May, 2015.

Method of Application
Interested and qualified candidates should:
Click here to apply online