Agency Manager at Stresert Services Limited

Stresert Services Limited - Our client is a travel and tour organization. Due to growth, they require the service of qualified a candidate who will be in charge of the overall Operations and the general growth of the business, to fill the position below:

Location: Lagos, Nigeria
Reports To: MD/CEO

Operational Duties
Marketing Duties:

• Overall management of the Agency.
• Supervise the daily activities of all Companies.
• Design operational master plan for the company.
• Drive the company’s marketing policy.
• Ensure high marketing standards.
• Sign-on of new customers to the company.
• Drive growth of clientele base.
• Understand the company’s market share objectives for each customer and resolve strategies to increase wallet shares of the customer’s businesses with us.
• Contribute towards ensuring company’s budget for actualization and realization for the year.
• Management of existing clients: 100% customer retention and improved turnaround/response time.
• Prompt resolution of customer issues and complaints.
• Develop strong and enduring personal relationship with decision makers of existing clients and potential clients with the specific purpose of identifying business opportunities, resolving issues and managing crisis.
• Ensure actualization of business targets.
• Ensure high standard of customer experience always.
• Develop strategies to achieve visibility for the Company.
• Drives business expansion of the company.
• Ensure the profitability of the company.
• Attending Agency’s meetings and appointments.
• Generating enough income to defray all Agencies’ expenses.
• Recruiting prospective customers for the Agency.
• Recruiting the best hands for the Agency.
• Prepares Weekly and Monthly Marketing Call Plan.
• Weekly and Monthly Sales Report.
• Daily Activity Report.
• Monthly Operations & Marketing Report.
• Preparation of Monthly Performance Report (MPR) for management.

Financial Duties:

• Responsible for receiving and processing all invoices, expenses forms and payment requests.
• Establish financial controls.
• Handle the accounts of the organization.
• Follow up on debtors. Supervise the recovery unit and pursue all the outstanding payments due to the Companies.
• Prepare Annual budgets.
• Implementation of the budgets.
• Prepare monthly statements comprised of incomes and expenses and ensure standardization.
• Prepare other statements of accounts.
• Handle tax matters.
• Prepare request for bank statements.
• Assist with processing transactions for petty cash access and retirement.
• Generate reports for use by management, which include the weekly management reports.
• Update of Assets Register.
• Keeping Agency’s records and accounting.
• Providing support for the external Auditors in the auditing of the Company’s periodic Accounts and Reports.
• Monthly reconciliation of bank transactions and proving the accuracy & correctness of bank charges.
• Provide list of withdrawals from bank on daily basis.
• Monitor and ensure prompt invoicing of executed jobs.
• Liaise with Bank account officers to ensure smooth operations with the banks.
• Follow up on loan repayments to avoid default.
• Provide detailed report on each job’s profitability and key customer profitability monthly.

Maintenance

• Facilities/ equipment management.
• Proper filing and documentation.
• Maintain data base.

Education & Experience Requirements

• Must be a graduate with background in Social Sciences or Secretarial studies. (B.Sc/HND/)
• Must have 4- 5 years cognate experience in a reputable travel and tour organization.

Application Closing Date
10th June, 2015.

Method of Application
Qualified and interested candidates should please forward their CV's to: [email protected] using 'AGENCY' as subject of mail.

Note:

• Wrong applications will not be opened.
• Only qualified candidates will be contacted.