Executive Housekeepers at Olusegun Obasanjo Presidential Library (OOPL) Ventures

Olusegun Obasanjo Presidential Library (OOPL) Ventures - An emerging and leading hospitality, tourism and service organization in Abeokuta Ogun State, Nigeria, made up of a 153 room guest-house facility, 2 museums, a mini wild life park, a youth centre, a family amusement and entertainment centre and an events centre.

We are recruiting to fill the position below:

Job Title: Executive Housekeeper

Location: Nigeria

Job Description

• Responsible for the overall cleanliness of the resort including rooms and public areas.
• Major responsibilities include ensuring guests are satisfied with resort cleanliness; responding to guests’ needs; ensuring safety and security of rooms; maintaining inventory and cost controls; selection, training, maintaining and managing a motivated and skilled workforce.
• Establishes a friendly atmosphere of superior guest service and product quality and provides exemplary performance for staff to follow.

Essential Duties and Responsibilities
Housekeeping Operations:

• Maintains Brand cleanliness standards for both guest rooms and public areas and inspects them to ensure that standards are met.
• Trains staff in all aspects of housekeeping including guest service.
• Administers guest satisfaction inspection procedures and reports.
• Maintains key control and lost-and-found and ensures staff is trained to follow correct procedures for both.
• Plans work schedules and room assignments with minimum disruption to guests.

Guest Service:

• Maintains guest service as the driving philosophy of the hotel.
• Personally demonstrates a commitment to guest service by responding promptly to guests’ needs with an interest and concern in satisfying every guest.
• Ensures hotel staff, including all new-hires, know all components of the 100% Satisfaction Guarantee and are trained to meet service standards.
• Develops added-value customer service programs regarding housekeeping services.
• Can communicate to guests about hotel promotions, local attractions and points of interest.
• Empowers hotel staff to deliver great guest service by encouraging responsiveness to guests’ needs.
• Meets or exceeds hotel guest satisfaction measures.
• Ensures hotel standards and services contribute to the delivering of consistent guest service.
• Actively participates in Guest Service Initiatives.

Human Resource Management:

• Manages human resources functions including recruiting, selection, orientation, training, performance planning and evaluation and pay/reward programs to maintain a skilled, qualified workforce.
• Maintains a positive, cooperative work environment between staff and management.
• Emphasizes training and development as a way of doing business to empower employees to provide excellent guest service.
• Ensures personnel files are accurate and comply with both local and federal laws and regulations.
• Administers personnel policies fairly and consistently.
• Resolves employee grievances in a fair and timely manner.
• Ensures housekeepers know responsibilities and manage against those responsibilities.
• Ensures employees understand policies, pay procedures, bonus plans and benefits.
• Helps develop management talent by acting as a mentor for direct reports.
• Uses ongoing safety training to minimize worker’s compensation claims.
• Monitors and maintains acceptable turnover levels.

Profit Management:

• Assists in annual budget preparation.
• Anticipates revenue/cost problems in department.
• Tracks financial and operating information on ongoing basis to adjust plans, labor and other costs.
• Produces accurate financial reports on time.
• Orders and buys cleaning supplies, linens and chemicals at the best prices.
• Maintains inventory of supplies and ensures staff follows proper inventory/cost control procedures.

Asset Management:

• Maintains physical product standards by managing preventive maintenance programs and by scheduling ongoing cleaning activities.
• Ensures staff and employee involvement in preventive maintenance programs.
• Justifies capital projects for inclusion in the capital budget.
• Protects the interest of the resort during capital projects.

Qualifications

• A Minimum of B.Sc/HND in Catering and Hotel Management or related field; or four years related experience and/ or training; or equivalent combination of education and experience.
• Significant Hospitality and Housekeeping experience (5 years minimum)
• A Minimum of at least 3 years previous experience as an Executive Housekeeper in a large Resort.

Desired Skills and Experience

• Previous experience in managing a team of housekeeping employees through motivation, coaching and development.
• The ability to anticipate customer needs, change goals and direction quickly and multitask.
• Working knowledge of rooms management systems.
• Advanced knowledge of Housekeeping process and procedures.
• Ability to maintain a budget.
• Proven excellence in customer service.
• Capable of using independent judgment /solid decision making skills ability.
• Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization.
• Self motivated to accomplish goals with a strong sense of responsibility.
• Proficiency with general office computer applications (i.e word processing, spreadsheets, and database).
• Demonstrated sound organizational, coordinating and personal interface skills.
• Demonstrated excellent written and verbal communication skills.
• Proven reliability, diligence, dedication and attention to details
• Must be flexible with working nights, weekends and holidays.
• Proven experience supervising housekeeping departments of 30+ employees.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online