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IT's Your Life, Get The Best Out of It!

Hot Nigerian Job Search

Call Center Operation Managers at Lighting Networks

Posted on Mon 17th Sep, 2012 - hotnigerianjobs.com --- (1 comments)

Lighting Networks  - A respectable company in Abuja is in need of Call Center managers in Minna and Awka.

Job Title: Call Center Operation Managers
Job Location:
Awka, Minna
Salary: N250,000 - N400,000 monthly

Job Description

The Call Center Operation Manager is an essential prerequisite in order to identify a key representative for each site by the ability displayed in terms of call centre operational skills and in several measures of assessments.

Responsibilities
To run the day to day operations of the call centre. Implement, review & improve all call centre policies, procedures & service standards. Track call volume report discrepancies and areas that might need improvement.

Required Skills
The job criteria measures around:
  • Great Communication skills.
  • Strong Leadership background.
  • Ability to handle problems quickly and efficiently.
  • Ability to provide effective methods in the centre operations.
  • Excellent supervision skills.
  • Meet all Organization functions and Standards.
  • Similar working experience is an added advantage.
  • Good People Management Skills
Qualification
  • BSC in any field of study
  • Master degree in business administration is an added advantage
  • Certified & Highly Knowledgeable in business design, strategy and improvement
  • 5 to 7 years experience in Call Centre environment.
  • Basic knowledge in Telecoms & IT
Application Closing Date
19th September, 2012

How To Apply
Interested and qualified candidates should:
forward their CVs to: hr@lwnetworks.net referencing the Job Title

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Comments (1)

No. 1
Posted on Wed 24th Oct, 2012 13:31:53 GMT by Awa Colleterose Ezinne

I need this job, please


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