Front Desk Officers at the International Centre for Reconstruction and Development (ICRD)

The International Centre for Reconstruction and Development (ICRD) is an organization that is poised to become a foremost Africa-based think-tank committed to re-engineering the social, economic and political landscapes of Nigeria in particular and West Africa by extension. Towards achieving its vision, the not-for-profit organization facilitates policy re-engineering for development through programmes-based research and advocacy. The ICRD Person is pivotal to the realization of this mission. As a forward-looking organization, we are driven by innovation and professional excellence, and guided by integrity, empathy and selfless service.

We are recruiting to fill the position of:

Job Title: Front Desk Officer

Location: Lagos

Job Objective

• The job holder will provide secretarial and operational support to the directorates and departments at the ICRD headquarters. Organizational Relationships.
• The job holder reports directly to the Executive Director and supervises the Office Assistant and Driver.

Key Job Responsibilities
The Front Desk Officer’s responsibilities include but are not limited to:

• Securely managing inflow and outflow of visitor traffic
• Managing enquiries via telephone and designated e-mail accounts
• Assisting the Director of Communication with social media outpost management, as well as information dissemination through appropriate media/channels
• Providing secretarial support to directorates and programme staff
• Sorting and archiving correspondence for efficient retrieval and ensuring prompt follow-up
• Effectively managing a filing system; safely storing sensitive and confidential materials as required
• Scheduling and managing meetings and appointments, including arranging appropriate transportation as required
• Database management
• Managing petty cash disbursements under the guidance/supervision of the Executive Director
• Managing inventory of office supplies
• Relationship and vendor management
• Responsibility for office equipment, grounds, and managing relationships with support staff (driver, office cleaner, security officers, website manager, etc)
• Efficient event co-ordination skills

Key Performance Indicators:

• Quality of service provided to staff and stakeholders

Requirements
The Person

• The ideal candidate must combine an ability to self-manage and take initiative with impeccable people skills. Learning quickly and within time constraints are essential to successful task delivery, as are a growth mindset and the ability to multi-task effectively.
• As a support staff to the Communication Directorate, the ideal candidate must have good comportment and exceptional communication skills, with working knowledge of, and an interest in, Nigeria’s social, political and economic landscapes and ICRD’s causes.
• The minimum educational requirement is a second class lower Degree from a reputable university, a Higher National Diploma, Upper Credit, or an equivalent certification in Secretarial Studies or related fields. Relevant experience will be an added advantage and candidates who do not meet the educational requirement may be considered in exceptional circumstances. A strong grasp of Microsoft Office is essential.

Key Competency Requirements
Technical Core:

• Operational and secretarial proficiency and excellence
• Strong verbal and written communication skills
• Data management proficiency
• Inventory management
• Record- and book-keeping skills
• Relationship management
• Ability to multi-task and prioritize effectively within time constraints
• Working knowledge of, and interest in, current affairs broadly pertaining to ICRD’s activities in the social, economic and political landscapes.

Technical Non-Core:

• Ability to deploy technology and/or software in problem-solving.
• Basic social media and website management skills.
• Procurement management.

Behavioral:

• A warm and approachable disposition; socially intelligent.
• A customer service-centric outlook.
• Impeccable integrity.
• Professional maturity.
• Able to take initiative and requiring minimal supervision.
• Commitment to learning and personal improvement.

Application Closing Date
21st July, 2015.

Method of Application
Interested and qualified candidates should send their application letters to: [email protected]