Recreation Manager at InterContinental Hotels

InterContinental Lagos is located on Victoria Island, in the centre of Lagos home to the majority of foreign embassies and multinational companies, making it the perfect residence for affluent business and diplomatic travellers. Built on an elevated terrain overlooking Lagos's port and the city below, the 19 storey hotel offers uninterrupted, spectacular views of Lagos Skyline. InterContinental Lagos comprises of 352 well-appointed, elegantly decorated rooms and suites as well as a Club InterContinental floor.

What is your passion? Whether you're into tennis, baking or karaoke, at IHG we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our progressive & committed opening team at the InterContinental Lagos.

We are currently recruiting for the position below:

Job Title: Recreation Manager

Job Number: LAG000202
Location: Lagos
Job: Health / Gym / Club

Job Description

• Under the general guidance and direction of the Resident Manager and or his delegate and within the limits of the established InterContinental Hotels Group policies and procedures, the Fitness Manager’s tasks are through promoting team work in the department, be able to deliver a clean hygienic, comfortable and safe facility to the clients and ensure the Fitness Centre is competitive and profitable facility
• Through delivery of a professional and customer focused service and be able to realise profits at minimum costs.
• Promotes the desired work culture around our five Winning Ways of the InterContinental Hotels Group and the brand ethos.

Key Relationships
Housekeeping, Laundry, Engineering, Front Office, Accounts and Human Resources/ Training Department etc., liaise with key departments.

Key Job Responsibilities:

• Maintain teamwork through staff motivation and good leadership skills.
• Controls costs.
• Advises the company on any improvements, sales and marketing drives and staffing matters.
• Ensures all clients in the fitness are able to use equipment safely and effectively.
• Receives, greets and welcomes all clients/guests.
• Carries out departmental orientation and training Fitness Centre staff to the required standards.
• Ensures all clients are made aware of the different Fitness Centre facilities offered.
• Maintains a safe hygienic environment.
• Compiles and submits daily and monthly revenue analyses to the Resident Manager.
• Monitors the testing and follow-up of the pool and Jacuzzi chemical level.
• Develops departmental budget and KPOs.
• Develops and implements departmental marketing and promotional plans.
• Ensures optimum levels in service, treatment, guest satisfaction, merchandise and marketing.
• Analyses and controls operating costs i.e. chemicals, towels, soap, lotion etc. and maintain quality.
• Performs Fitness Centre departmental induction, performance reviews and coaching.
• Responsible for ongoing fitness training, assessment and motivation of Fitness Centre members.
• Performs administrative duties such as attendance records, duty roosters, sales records and membership records.
• Performs any other related duties or projects as requested by management.

Human Resource Responsibilities (for those with subordinates)

• Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive.

Duties include:

• Plans for future staffing needs
• Assists in recruiting in line with company guidelines
• Prepares detailed induction program for new staff
• Maintains comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation
• Ensures training needs analysis of Fitness Centre staff is carried out and training programmes are designed and implemented to meet needs
• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
• Regularly communicates with staff and maintains good relations

Self Management:

• Comply with hotel rules and regulations and provisions contained in the employment handbook.
• Comply with company grooming and uniform standards.
• Comply with timekeeping and attendance policies.
• Actively participate in training and development programs and maximize opportunities for self development.

Customer Service:

• Demonstrate service attributes in accordance with industry expectations and company standards to include:-
• Being attentive to guests.
• Accurately and promptly meets gust expectations.
• Understand and anticipate guest needs.
• Take appropriate action to resolve guest complaints.
• Be able to promote the hotel (and InterContinental Hotels Group generally) products and services.

Winning Ways Culture
Do the Right Thing:
We always do what we believe is right and have the courage and conviction to put it into practice, even when it might be easier not to. We are honest and straightforward and see our decisions through.

• We keep our promises and we don’t let people down
• We seek out the facts and trust our judgment
• We take decisions even when they’re difficult

Show We Care:
We want to be the company that understands people's needs better than anyone else in our industry. This means being sensitive to others, noticing the things that matter and taking responsibility for getting things right.

• We treat people as individuals
• We look and listen for the little things that make a difference
• We use our experience to find new ways to deliver great service

Aim Higher:
We aim to be acknowledged leaders in our industry, so we have built a team of talented people who have a real will to win. We strive for success and value individuals who are always looking for a better way to do things.

• We put our hearts into learning new things
• We challenge ourselves and those around us
• We always look for ways to improve

Celebrate Difference:
We believe that it’s the knowledge of our people that really brings our brands to life. While other companies may want to impose a rigid, uniform view of the world, we do not. Our global strength comes from celebrating local differences whilst understanding that some things should be kept the same.

• We welcome different perspectives and listen to everyone’s ideas
• We are respectful of all cultures and look to learn from others
• We play an active role in the communities in which we operate

Work Better Together:
When we work together we are stronger. We’re at our best when we collaborate to form a powerful, winning team. We listen to each other and combine our expertise to create a strong, focused and trusted group of people.

• We work hard to develop excellent working relationships
• We think about what we do and how it might affect others
• We trust and support each other

Occupational Health and Safety Responsibilities

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel procedures.

General:

• Comply with the company corporate code of conduct at all times.
• Familiarise yourself with the company vision and values which link to the model of desired behaviours that all employees are expected to display.
• Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business KPOs.
• Have the desire and ability to improve your knowledge and abilities through on-going training.
• Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries.

Competencies
Executive Team & Department Heads
Team-Focused - “Working together effectively to meet business goals faster”

Fostering collaboration:

• Recognises others’ agendas and adapts behaviour to different situations
• Builds a network across different levels of the organisation and stays in touch with people
• Asks questions, tests assumptions and openly discusses issues
• Acknowledges the contributions of others by listening and building on suggestions
• Actively shares information and encourages others to do the same
• Works with others to reach consensus and resolve differences of opinion or conflict

Leading & Developing People:

• Considers the input of others in decisions that affect them
• Considers others’ capabilities when assigning activities and projects
• Holds self and others accountable for achieving results: establishes specific and efficient follow-up mechanisms to track progress
• Provides specific and constructive feedback when results are not up to expectations
• Helps others develop their skills

Action-Oriented - “Driving to achieve ambitious targets in an efficient way”
Drive for Results:

• Committed to meeting tough deadlines, delivering work with sufficient time to make changes, and can always be relied upon to meet commitments to others
• Persists in the face of obstacles, working to achieve quick and effective resolution of outstanding issues
• Consistently uses specific performance measures to track progress and improve future performance
• Puts into place preventative measures and alternative plans to pre-empt crises
• Focuses self on achieving results and is not easily distracted
• Puts in extra effort and time to meet organisational goals

Turning vision into action:

• Keeps others informed of activities well in advance to ensure efforts are seamlessly coordinated
• Consistently takes steps to follow through, ensuring tasks are fully completed; independently checks to ensure accuracy and quality
• Develops plans to ensure dead lines and standards are met
• Follows up on progress against process improvement plans, and checks they are having the desired impact on driving business performance.
• Keeps careful track of whether performance meets high standards or not and why. Follows up to ensure things are happening.
• Rigorously follows up on implementation initiatives to ensure planned results are achieved within financial and time constraints

Passionate - “Caring passionately about our guests and business partners, and changing to meet their needs”
Guest / Customer & Market Focus:

• Develops detailed understanding of the market and guests’ needs
• Proactively gathers and utilises guest feedback to constantly improve the quality of customer service
• Acts in a timely manner to translate industry and market trends into valuable programmes and strategies
• Consistently meets agreed levels of customer service and guest expectations
• Communicates good and bad news to guests/colleagues in a timely manner

Championing Change:

• Challenges ‘the way things are done’: identifies areas requiring change and suggests ideas to support the change
• Provides communication about reasons for change and outlines course of change
• Motivates team to take part actively in making change successful
• Anticipates the difficulties in change and helps stakeholders make the decisions needed to move change forward quickly

Savvy - “Knowing what it takes to beat our competitors, both now and in the future”

Strategic Thinking:

• Leads the business with a clear focus on evolving priorities within a two year horizon
• Understands own business within group and industry context
• Frames the right strategic questions for their area of the business
• Adapts short term plans as business priorities evolve for the company

Understanding our Business:

• Understands the impact of business decisions on key financial indicators and outcomes
• Identifies opportunities in own area to contribute to the commercial success of the enterprise
• Proposes effective people and organisation solutions, based on a solid understanding of commercial priorities
• Identifies ideas or practices found in similar companies within the industry that can be applied to own

The above is designed to help you in the understanding of your role and is not intended to be a definitive list of your duties, as flexibility in meeting company and guests needs is required by all employees.

Application Closing Date
10th August, 2015

How to Apply
Interested and qualified candidates should:
Click here to apply online