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Head, QoS Analysis & Capacity Management at Etisalat Nigeria

Posted on Tue 14th Jul, 2015 - hotnigerianjobs.com --- (0 comments)


Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

We are recruiting to fill the position below:

Job Title: Head, QoS Analysis & Capacity Management

Location:
Abuja

Job Summary
  • Coordinate and manage the tracking of key network performance indicators, information and statistics to ensure network quality at all times.
  • Facilitate the implementation of a total quality assurance tool/methodology to ensure adherence to international standards and guiding policies and procedures.
  • Represents Etisalat technical team during NCC meetings & projects in addition to review Etisalat submissions to NCC.
  • Detect and report any bottlenecks in the network due to capacity shortages.
Principal Functions
  • Assist in the definition of the division's plans, policies, projects and service levels.
  • Plan and ensure implementation of established internal processes using best practice standards to ensure a stable and highly available systems platform for an optimal operating environment.
  • Conducts needs analysis studies and confers with managers and supervisors to determine quality of service training needs.
  • Analysis, Detect & Report any problem due to capacity shortages.
  • Design and implement quality of service training programs for key personnel in Network QoS & Support division and ensure compliance with international standards.
  • Design and implement tools, activities and processes to measure and interpret network performance data towards ensuring a standardised and quality network.
  • Ensure the continuous availability of up-to-date and standard tools, guidelines and quality management policies and procedures for all Network QoS & Support activities.
  • Enforce standardised change control methods to guarantee that Network systems run only authorised and tested configurations.
  • Develop and implement relevant diagnostics tools (e.g. test drives) to monitor and track network quality.
  • Coordinate the proactive tracking, collation and review of network traffic and other network performance data to identify potential trouble spots and initiate necessary steps to mitigate possible/ identified risks.
  • Plan and ensure proper implementation of quality of service systems and procedures to monitor compliance with approved Network QoS & Support governance framework.
  • Coordinate the preparation of technical reports on network quality/ performance.
  • Review and ensure that all processes and procedures within Technical department are executed in line with best practices/standards.
  • Advise other Network QoS & Support staff on rectification of quality lapses or non-achievement of service levels.
  • Manage vendor performance and ensure agreed SLAs are achieved.
  • Review recommendations of the internal audit function relating to Network QoS & Support policies, standards, guidelines and operations and take action as required.
  • Implement the function's work programs and plans in line with agreed upon procedures and guidelines.
  • Plan and manage the human and material resources of the team/ function to optimise performance, morale and enhance productivity.
  • Manage inter-functional relations to ensure synergy across the various departmental functions.
  • Monitor and control the budgetary needs of the unit/function.
  • Prepare/compile agreed periodic activity and performance reports for the attention of the Director, Network QoS & Support
  • Perform any other duties as assigned by the Director, Network QoS & Support
Educational Requirements
  • First degree or equivalent in Electrical Engineering
  • Postgraduate degree/relevant professional qualification
Experience, Skills & Competencies
  • Twelve (12) to Fifteen (15) years relevant work experience with at least three (5) years in a managerial position
  • Network Operations
  • Network Security and Assurance
  • Service Continuity Management, Monitoring and Control
  • Telecommunications & Mobile Network Standards & Specifications
  • Leadership and People Management
  • Accountability
  • Communication
  • Problem Solving
  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Team work
  • Customer Focus
Application Closing Date
Not Specified.

How to Apply

Interested and qualified candidates should:
Click here to apply online

  

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