Senior Customer Experience Partner at Maersk Line

Maersk Line is the world’s largest container shipping company, known for reliable, flexible and eco-efficient services. We provide ocean transportation in all parts of the world. We serve our customers through 374 offices in 116 countries. We employ 7,000 seafarers and 25,000 land-based employees and operate 580 container vessels. We market our services through the following brands: Maersk Line, Safmarine, MCC Transport (Intra-Asia), Seago Line (Intra-Europe), Mercosul (Brazil), and SeaLand (From 2015 Intra- Americas).

Maersk Line is part of the Maersk Group, headquartered in Copenhagen, Denmark. The Group employs about 88,900 people in around 135 countries.

We are recruiting to fill the position of:

Job Title: Senior Customer Experience Partner

Ref.: ML-079895
Location: Lagos

Key Responsibilities

• Delivers a positive customer experience for all customers and ensures a smooth execution of the end to end shipment lifecycle by working closely with the Customer and internal teams.
• Hunts leads and follows up on opportunities for new customers, lost or inactive accounts as well as regular accounts.
• Conducts campaigns and sales promotions across customer opportunities.
• Manage the sales pipeline, segmentation and accurate forecasting.
• Ensures all products and services are sold to the customer to maximise profitability.
• Fully responsible for customer satisfaction and creates the Safmarine experience with every customer interaction.
• Builds strong and lasting relationships with Customers and provides premium customer service.
• Take ownership of end to end customer experience for allocated accounts
• Constantly looks for ways to improve work processes.
• Acts and communicates proactively to keep customers informed of any issues or changes.
• Handles incoming customer service queries, issues and exception management.
• Build strong relationships with all stakeholders including offshore GSC teams.

Requirements
Who we are looking for

• Candidate must possess a university degree in Humanities/Social sciences
• Candidate must possess a passion for selling with 3-4 years of relevant experience in any customer–facing role
• Ability to speak Hausa will be an added advantage
• Candidate must also possess the following qualities:
• Customer focus
• Drive for results
• Interpersonal, communication and analytical skills
• Priority setting
• Shipping knowledge
• Goal oriented
• Patience
• Business Acumen
• Empathy

Application Closing Date
28th July, 2015.

How to Apply
Interested and qualified candidates should:
Click here to apply online