Agency Manager at a Travel and Tour Organization - Stresert Services Limited

Stresert Services Limited - Our client is a travel and tour organization. Due to growth, they require the service of qualified candidate who will be in charge of the overall Operations and the general growth of the business, to fill the position below:

Job Title: Agency Manager

Location: Ojota Lagos, Nigeria
Reports To: MD/CEO

Operational Duties
Marketing Duties:

• Overall management of the Agency
• Supervise the daily activities of the Company
• Design operational master plan for the company
• Drive the company’s marketing policy
• Ensure high marketing standards
• Sign-on of new customers to the company.
• Drive growth of clientele base
• Understand the company’s market share objectives for each customer and resolve strategies to increase wallet shares of the customer’s businesses with us.
• Contribute towards ensuring company’s budget for actualisation and realisation for the year.
• Management of existing clients: 100% customer retention and improved turnaround/response time.
• Prompt resolution of customer issues and complaints.
• Develop strong and enduring personal relationship with decision makers of existing clients and potential clients with the specific purpose of identifying business opportunities, resolving issues and managing crisis.
• Ensure actualization of business targets.
• Ensure high standard of customer experience always
• Develop strategies to achieve visibility for the Company
• Drives business expansion of the company
• Ensure the profitability of the company
• Attending Agency’s meetings and appointments
• Generating enough income to defray all Agencies’ expenses.
• Recruiting prospective customers for the Agency.
• Recruiting the best hands for the Agency
• Prepares Weekly and Monthly Marketing Call Plan
• Weekly and Monthly Sales Report
• Monthly Operations & Marketing Report.

Financial Duties:

• Establish financial controls.
• Follow up on debtors. Supervise the recovery unit and pursue all the outstanding payments due to the Companies
• Prepare Annual budgets
• Implementation of the budgets.
• Generate reports for use by management, which include the weekly management reports.
• Keeping Agency’s records and accounting
• Monitor and ensure prompt invoicing of executed jobs
• Liaise with Bank account officers to ensure smooth operations with the banks.
• Follow up on loan repayments to avoid default.

Maintenance

• Facilities/ equipment management.
• Maintain data base.

Education & Experience Requirements

• Must be a graduate with background in social sciences ( BSc/HND/)
• Must have at least 6- 7 years cognate experience in a reputable travel and tour organization in the same capacity.

Remuneration
Salary is N130, 000 - N180, 000/m (Depending on experience).

Application Closing Date
30th July, 2015.

Method of Application
Qualified and interested candidates should please forward their CV's to: recruitment@stresertservices.com using 'AGENCY OPERATIONS' as subject of mail.

Note:

• Wrong applications will not be opened.
• Only qualified candidates will be contacted.