Operations Supervisor at RS Hunter Limited

At RS Hunter we believe our clients have the resources, what we do is to galvanize, advice and, partner with our clients to understand the peculiarities of their businesses and then find the best solutions and best HR strategies that work.

Our starting objective is to focus on small business and while providing support to larger organizations in the areas of recruitment and executive selection.

We are recruiting to fill the below position:

Job Title: Operations Supervisor

Location: Abuja

Job Description

• Lead and develop team leaders or travel consultants in delivering travel agency operational services at agreed service levels consistent with company standards while optimising performance
• Proactively identify and implement solutions to constantly improve service levels and performance
• Oversee the company’s local Call Management System to improve operations efficiency and optimise client service delivery.
• Guide, rectify and lead the team to perform world class travel solutions
• Handle the complete operations of the business including business development and revenue management
• Provide management and motivation to the operations team.
• Ensure a high level of cooperation/communication between teams, among the operations functions and with all functions in the organisation. (e.g. account management, finance, sales and IT)
• Lead, coach, mentor and empower direct reports to meet the operational goals
• Manage, motivate and provide direction to direct reports to achieve agreed targets.
• Maximise team productivity through ongoing reporting, feedback and counseling
• Goal setting, review and appraisal process of team leaders
• Constantly drive direct reports to achieve their personal and team KPI’s. Monitor and provide feedback on a daily and weekly basis.
• Complete monthly individual reviews with direct reports and frontline travel consultants covering their KPI’s and defining resulting action items and/or personal development plans.
• Provide performance counseling where necessary, both reactively to improve performance and proactively to foster professional development.
• Monitor and report on all issues pertaining to the operation, escalating and closing off all risks
• Assist in the development of operational policies and procedures
• Manage Client Service Levels
• Provide the highest levels of service delivery to clients and stakeholders.
• Manage daily service levels across all communications channels:
• Telephone and email service factor monitored and met
• Transaction processing time, i.e. Turnaround time -TAT
• Online booking tool adoption and awareness
• Ensure, in coordination with account management, that all team members are aware of client travel policy and service level requirements and participate in client meetings when required.
• Ensure all transactions are charged and that open transactions are investigated and processed in a timely manner
• Create a Customer First culture and manage culture Change
• Provide and maintain a safe working environment, equipment and systems of work

Application Closing Date
Not Specified

Method of Application
Interested and qualified candidates should send their applications to: [email protected]