Graduate Telesales/Online Customer Service Operatives at Obeezi Mall

Obeezi.com is a fast growing Nigerian one-stop online shopping mall founded with vision to empower people worldwide in buying and selling online. The need for expansion in our Company has created opportunities to recruit competent hands to the company.

We are recruiting to fill the position of:

Job Title: Telesales/Online Customer Service Operative

Location: Lagos

Job Description

• As a Telesales/Customer Service Agent, you will put customers at the centre of your day, helping our customers with a range of products.
• Basically also to build repeat sales through strong customer relationships by focusing on customers’ wants and needs, rather than using high-pressure sales techniques.

Primary Responsibilities

• Advising existing or prospective customers by answering incoming calls, converting inquiries into sales and making outbound calls.
• Processing customer orders and up-selling products based on identified customer needs.
• Following up on customer’s order and ensuring is been shipped and delivered in time.
• Ensuring our courier partner deliver item in time and remit us success delivery payment
• Maintaining quality service by following organization standards.
• Being the first point of contact for customers
• Identifying how we can best help customers in solving problems

Special Skills & Key Behavioural Competences:

• Charismatic
• Patient
• Attentive to details
• Analytically Minded
• Dependability
• Computer Skills - MS office packages
• Fast and accurate in typing (at least 39 words per minute)
• Dynamic and enthusiastic person with good written and verbal communication skills
• Persuasion and Influencing skills, strong negotiating skills
• Good work organization, time management skills and ability to work under pressure
• Ability to work as part of a team
• Self-motivated, delivers quality work and is proactive
• Result driven as this is a high-performance, output environment
• Ability to work to targets
• Ability to self-manage and self-motivate- must be a self-starter
• Candidate must be living around Lagos mainland, Locations around Yaba or Surulere will be an added advantage.

Job Requirements

• Min. Qualification: Bachelor's degree in any Social Science related Course
• Min. Years of Experience: 0 - 2 years

Required Age:

• Not more than 28 years

Application Closing Date
11th August, 2015

How to Apply
Interested and qualified candidates should send their CV's to: [email protected]