Service Delivery Leader at GE Nigeria

At GE Healthcare, we strive to see life more clearly. Our "healthymagination" vision for the future invites the world to join us on our journey as we continuously develop innovations focused on reducing healthcare costs, increasing access and improving quality and efficiency around the world.

We are a $17 billion unit of General Electric Company (NYSE: GE), employing more than 46,000 people worldwide and serving healthcare professionals in more than 100 countries. We believe in our strategy - and we'd like you to be a part of it.

GE Healthcare is recruiting to fill the below position of:

Job Title: Service Delivery Leader
Location: Ikoyi - Lagos, Nigeria
Job Number: 1618330
Business:  GE Healthcare
Business Segment: Healthcare Eastern & African Growth Markets
Career Level: Experienced
Function: Services

Role Summary/Purpose:    
Service Delivery Leader is responsible for the definition, establishment and execution of the country service delivery strategy to meet the expected quality and level of service delivery performance for the full customer satisfaction.

Local service readiness for new products, “call to fix” processes, quality and compliance related activities and programs, customer satisfaction and loyalty initiatives, labor productivity, spare part logistics and availability are the main areas of activity.

Responsibilities

• Manage local service delivery
• Leading regional service delivery strategy development
• Driving establishment of the required operational processes & infrastructure
• Establishment and monitoring of the key performance indicators
• Ensuring compliance to quality and regulatory requirements
• Driving projects for service delivery performance improvement
• Monitoring and improvement of service delivery productivity
• Optimizing the utilization of service resources
• Driving resource, capacity and capability development and alignment strategies

Qualifications/Requirements:

• Bachelor’s degree in engineering or technology
• Minimum 5 years of progressive work experience
• Minimum 3 years of operational or project management experience
• Experience in leading cross functional and multicultural teams
• Strong interpersonal and leadership skills Strong verbal and written communication skills
• Facilitation and change management experience
• Demonstrated ability to motivate others and achieve results
• Strong analytical and quantitative skills
• Customer-focused in defining quality and establishing priorities
• Demonstrated commitment for process improvement
• Executive level presentation skills
• Additional Eligibility Qualifications:    
• Desired Characteristics: Green Belt certified or familiar with Six Sigma quality concepts and tools Demonstrated experience in lean

Application Closing Date
11 October, 2012

Method of Application
Interested and qualified candidates should:

Click here and apply online