Regional Relationship Managers at Stanbic IBTC Bank

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful NIB Relationship Manager to help us fulfil our business objectives and build customer loyalty.

We are recruiting to fill the position below:

Job Title: Regional Relationship Manager

Job ID: 12898
Location: Nigeria
Division: Personal Banking
Position Category: Personal Banking
Employment Type: Full Time - Permanent

Position Description
Job Purpose:

• To play a leading role in the design and execution of the relevant personal banking segment strategy in order to achieve business objectives i.e. targeted growth for the segment and for Stanbic IBTC bank
• Ensure appropriate relationship management for the various client segments in Personal Banking to maximize the Banks’ share of clients’ wallet.

Key Responsibilities
Segment Insight:

• Develop and maintain an excellent understanding of the personal market: market size, growth, market shares, potential, customer profiles as well as requirements to develop and grow the segment profitably to achieve targeted growth

Segmentation Development and Execution:

• Assist in the development of product and channel offerings relevant to the Personal Markets
• Responsible for executing the relevant Personal Markets value proposition through a well-designed roll-out plan accompanied by the right solutions to increase adoption amongst branch staff
• Introduce and ensure effective and cost efficient customer communications

Segment Management:

• Provide branch support to achieve Personal Banking business goals in terms of sales and service
• Ensure customer migrations and re-alignment of portfolios to ensure, on an ongoing basis, the consistent application of the Personal Banking value proposition in-country
• Drive the attainment of Personal banking Sales target in terms of volume and value growth whilst also ensuring continuous and sustained growth of contribution and profitability

Success Indicators:

• Consistent but appropriate Personal Banking CVP across regions
• An increment in market share (vis-à-vis country ambitions)
• Aggressive increase in cross-sell ratios (vis-à-vis country ambitions)
• Highest ranking in any target customer survey in terms of quality of service and value add

Required Skills and Qualifications
Experience:

• A seasoned banker with about 8-10 years branch banking experience.
• Experience in managing a diverse range of people and activities is essential.

Qualifications:

• Relevant business related tertiary qualification e.g. First Degree or ACIB/ ACA is a pre-requisite
• Leadership and Management skills experience/ training e.g. Leadership Development is a pre-requisite.

Knowledge:

• Possesses an intimate understanding of competitor activity, drivers, products, strengths, vulnerabilities, market share, client base etc and amends and improves on own Region’s strategies and tactics accordingly to meet business objectives.
• Thorough understanding of market management and market segmentation i.e. “market competent”.
• Broad and detailed technical knowledge of general retail banking practices and procedures:
• Sound knowledge of the Code of Banking Practice
• Sound knowledge of branch accounting systems.
• Sound knowledge of branch transactional processes.
• Sound knowledge of distribution channels
• An informed understanding of business and markets and variables that impact them (as well as the ability to integrate across functions / areas).
• Able to convince / persuade from a technical knowledge base.
• Knowledge, skills and understanding involve very substantial autonomous, analytical and critical abilities (there is also significant responsibility for the work of others).
• A high level of business and market understanding is required to integrate customer needs and business requirements with what can be delivered.
• In depth understanding of and ability to apply the Retail value propositions.
• Product knowledge as it pertains to the channel offerings and C.A.R.E:
• A thorough understanding of the features, benefits and value propositions for all Personal, Private and SME segment product/ service offerings.
• Insight into sales and marketing theory/ principles and their application to a business model.
• Risk management and credit principles - be able to identify and manage risk and compliance issues proactively.
• Good knowledge of multiple legal entities (companies, close corporations, sole proprietorships etc.) in the commercial market and the legislative restrictions and requirements governing these from a financial services perspective.
• Good understanding of current taxation laws as they apply to customers.
• Knowledge of the Occupational Health and safety Act - Has a conceptual understanding of physical safety systems, procedures and control measures.
• Thorough understanding of business and financial management principles and practices to ensure cost containment, cost efficiency and effectiveness and profitability.

Financial Acumen:

• Activity based costing
• Financial analysis (evaluating and identifying trends)
• Basic Financial modeling
• Cash flow cycles
• Advanced people and relational skills - use influence, interpersonal facilitation, relational creativity (use of verbal and visual imagery to engage people) and team leadership to achieve business objectives.
• Understands and competently applies the people management and measurement processes and principles adhered to in Retail Banking.
• Attracts, recruits and retains talent. Develops successors for key positions within the Region and Province.
• Ensures that sufficient and appropriate resources, systems, process and support eg training, are available to allow staff to fulfill their roles.
• Effectively identifies and integrates information to inform a holistic business picture, thereby focusing on the value-add quotient in respect of applying knowledge to situations and decisions.
• Understands Retail strategy and translates it into clear, thorough plans of action for the Region. Sees the bigger picture without missing relevant detail.
• Thinks and acts quickly so customer service objectives, business model outputs and profitability targets are met and possibly exceeded.
• Conceptually integrates and manages diverse, complex and competing elements of the business and markets. Views everything in terms of the bigger picture.

Required Competencies
Technical Competencies:

• Clearly understands the strategy, vision and culture of Retail Banking and provides relevant and valuable input into realizing these.

Personal Competencies:

• Drives initiatives / projects with enthusiasm and commitment to obtain optimal results and ensure that key objectives are met.
• Committed to achieve excellence. Sets high standards of performance for self and others and supports others to achieve these.
• Adapts to change and embraces the dynamism of the market / Regional situation - applies a continual learning approach to this situation.
• Lives continual learning and development. Assumes full responsibility for own learning and development in terms of knowledge, skills and leadership ability.
• Drives a culture, which values questioning and challenging the status quo. Willingly explores and is open to new ideas / approaches.
• Encourages a culture which values innovation (not for innovation’s sake ) and resourcefulness and uses this to gain insight to customer needs, etc

Problem Solving, Planning and Decision Making
Problem-solving:

• Is solutions focused and is required to think within the overall Retail Banking Provincial strategy and local market trends to set direction and formulate a business plan for the Region.
• There is a continuous requirement to critically examine strategic direction to weigh up the impact of strategy on the operational aspects of the business.
• Understands the interdependencies between retail banking knowledge, good business practice and financial risks, as well as the interdependencies between multiple products and multiple channels to determine feasible operating strategies and tactics for the Region to maximize total profit and minimize loss.
• As the Head of the Region there is on ongoing requirement to scan the local environment, to think laterally and to generate feasible and innovative business solutions for the future that take into account the many complex and diverse variables (including economic trends) inherent in the Region.
• Required to conceptually integrate and manage diverse, complex and competing elements of the business and market. Although the incumbent operates within a framework of broad policy direction, he / she is expected to try new methods and go beyond accepted norms (involving a degree of risk) to realize broad business (Regional) objectives and to establish a competitive edge in the Regional markets.
• Interpret, analyze, critically evaluate and formulate inter-dependent and complex workflows and systems to streamline and optimize the operational platform for improved service and sales results, taking into account technological support tools, as well as changes in industry and fluctuations in local market demands.

Planning:

• Formulates a medium to longer-term business plan for the Region to meet and maximize business growth and profitability targets.
• Sets macro goals, priorities and service standards for the Region, and translates these into clear targets and action plans for each POR to achieve new business acquisition, expansion and retention targets in line with SLAs and productivity standards.
• The planning horizon spans a 1- 3 year cycle.

Decision-making:

• Under the general management direction of the Director Personal Banking, the incumbent is able to make decisions regarding the “what” and “how” of the tactical sales and service strategy for the Region.
• The incumbent’s role is to determine sales and service objectives for the Region (in line with broad strategic objectives), and how these are to be accomplished in the field.
• The incumbent has prime accountability to drive and achieve the successful execution of these plans in collaboration with business partners and stakeholders in the Retail Provincial Distribution network.
• Financial decisions pertaining to goodwill payments, the authorization of Regional expenses etc may be taken within individual limits of authority.

Application Closing Date
11th September, 2015.

Method of Application
Interested and qualified candidates should:
Click here to apply online