Graduate Engineer - Inshop Technical Support at Ascentech Services Limited

Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top of the line executive recruitment and selection services.

One of our employers in the ISP industry is seeking to fill the position below:

Job Title: Engineer - Inshop Technical Support

Location: Port Harcourt
Reporting to: Customer service/Technical Support Group

Job Responsibilities

• First line contact, providing technical assistance to all walk-in customers at shops
• Assist in after sales device setup, installation & configuration processes for new subscribers
• Create a positive customer experience
• Assist/guide customers to handle different hardware/software application as required
• Perform diagnostics/troubleshooting, repairs and upgrade on all the access devices
• Liaise with device and terminal unit, for all hardware errors and related replacement cases
• Document helpdesk tickets/resolutions, and maintain defective device inventory list for shop
• Recognize areas and forward plans for internal improvement to the Territory Sales Manager.

Qualifications

• HND/Bachelors' Degree in Electrical/Electronics/Computer/Communications/InfoTech and MUST have completed NYSC. Candidates should have at least 1 to 3 years of experience in a similar profile.

Knowledge and Skills:

• Proficient in Wi-Fi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Devics/Network Level Troubleshooting, Computers (OS & Application level), Analytical, Internet & Tech savvy, Customer focused, Team Player.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should forward their CV's in PDF/MS Word formats indicating the position they are applying for as the subject to: efe.opia@ascentech.com.ng