Client Relationship & Social Media Officers at Blue Mahogany

Blue Mahogany - We are a fully integrated interior design company dedicated to providing bespoke interiors for residential and commercial clients across Nigeria. To further strengthen our capacity to deliver, we require an exceptional candidate in the role mentioned below:

Job Title: Client Relationship & Social Media Officer

Job Code: 150902 BM/CRSM/002
Location: Lagos

Job Summary

• This role is responsible for improving the overall client experience by acting as the link between the client and the organisation.
• The role is also responsible for business development in the form of generating repeat business from customers.

Key Result Areas (KRAs)
The key result areas of this role are:

Relationship Management:

• Resolving service or product problems by addressing client complaints
• Manage customer arrivals to maximize relationship building opportunities
• Attract potential clients by answering service / product enquiries.
• Plan and execute client appreciation events, seasonal events and client gift distribution.
• Manage the handover process upon project completion.
• Provide post project completion services in form of follow up discussions with clients to measure satisfaction

Administration:

• Preparation of weekly service or product reports from analysis of client feedback information.
• Maintaining client records by updating client information database.

Social Media:

• Develop and implement Blue Mahogany’s social media strategy, develop online brand awareness, generate traffic to online platform and grow sales of the business through the online space.
• Develop an online content strategy.
• Develop and implement traffic conversion strategy.
• Manage social media marketing campaigns and day-to-day activities.
• Monitor, listen and respond to users in a cordial and positively social manner.
• Create and maintain an online blog and expand community of readers.
• Oversee the design of all Blue Mahogany social media platforms.
• Become an advocate for the organisation in social media spaces, engaging in dialogues and answering questions were necessary.

The Person

• Minimum academic qualification of a Higher National Diploma (HND) or Bachelor’s degree in mass communication, business administration, digital marketing or any relevant or related field.
• A minimum of 3 years related work experience.
• Excellent communication and interpersonal skills.

Application Closing Date
25th September, 2015.

How to Apply
Interested and qualified candidates should send their CV's to: [email protected] or [email protected] with the job title and corresponding code as the subject of the email.