Managed Data Services Managers at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position of:

Job Title: Managed Data Services Manager

Location: Nigeria

Job Description   

• Design, create and maintain MTNN database applications in line with the company’s strategies.
• Coordinate and manage the operations of Data/Internet Unit, Satellite NOC and Fixed Exchange (Switching) shift operations in order to effectively and promptly react to all network-related faults.
• Analyze overall network quality and availability, providing useful decision-supporting information to all levels of MTN Management.
• Adapt best practices in network management to suit MTNN’s needs and objectives.
• Ensure proper monitoring and implementation of all network changes according to the organisation process and procedures.
• Ensure prompt response to customer complaints and prompt identification of problems in the network and rectify or advise responsible authority.
• Generate daily, weekly and monthly network performance reports.
• Ensure the traffic utilization of all Network Element.
• Responsible for calling out support staff after hours, when necessary.
• Escalate serious and long outstanding faults to the appropriate quarters and ensure escalation procedures are properly adhered to.
• Ensure NMS operation always in NMC environment.
• Establish and maintain well defined and effective communication channels among the NMC, internal and external customers.
• Provide on-the-job training and guidance to subordinates.
• Provide ideas and feedback on software tools, procedures and improvements to NMC “processes”.
• Provide regular update on MTNN performance and other network issues to the management, call center, sales and distribution, marketing and other relevant department in MTNN.

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours
• National travel and a valid drivers license.
• On stand by 24/7 through out the year

Experience & Training
Experience:

• Four (4) years hands-on experience in telecomm, tele–traffic environment, with at least two (2) years in a team leadership role and customer relations.
• Experience and comprehension of Telecommunications management network philosophy and practice.
• Knowledge and configuration of Satellite Modems e.g Paradise (P300), Radyne Comstream DMD-15/DMD-20,SDM 4000,EF Data,
• Knowledge of Cisco Router-packet route definitions and re-routing
• Cisco Certification and Advance IP knowledge is desirable
• Knowledge and configuration of Siemens Digital Switching Equipments (EWSD), Transmission equipments (Siemens SURPASS hiT7070 and STM Channels
• Knowledge of Various Network Management System (NMS) tools
• Knowledge of RAD DSU Modem and other ITU modems for E1 configurations
• People Management.

Training:

• Advanced leadership programmes
• Advanced project management
• People Management
• Best practices in network management

Minimum Qualification

• B.Sc, B.Tech, B.Eng or HND.

Application Closing Date
21st October, 2015.

How to Apply
Interested and qualified candidates should:
Click here to apply online