Associate, Customer Relationship Management at Easy Taxi Nigeria

Easy Taxi is the most downloaded taxi app in the world. The application connects taxi drivers and passengers allowing them to experience a fast, convenient and safe ride, with just a tap of a screen.

We are recruiting to fill the position of:

Job Title: Associate, Customer Relationship Management

Locations: Lagos or Abuja
Reporting Line: Associate - Customer Relationship Management

Job Summary

• Responsible for leveraging various channels - email marketing, app push notifications, SMS marketing - to execute user retention and recurrence campaigns.
• Act as a liaison between departments on matters to do with customer engagement. Assist with complaints, orders, billing, and other queries for ET corporate clients.

Key Responsibilities

• Engage customers by answering product and service questions; suggesting information about other relevant ET products and services.
• Resolve customer complaints via phone, email, and/or other web applications
• Recommend potential products or services to management by gathering and collating customer feedback, analyzing customer needs, and sharing insights with the rest of the team
• Resolve product or service problems with speed, efficiency, and professionalism; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Contribute to company-wide team efforts to expand customer base and improve the customer experience by executing small customer engagement campaigns, and supporting other departments as needed
• Carry out customer surveys and follow ups as directed by the Head of CRM
• Act as service provider to other departments in the daily management of customer and driver relationships and communities

Skills and Qualifications
We're Seeking:

• B.Sc/HND in any discipline from a reputable university/polytechnic
• Excellent WRITTEN and VERBAL communication and interpersonal skills
• Excited about team work, proactive and rigorous learning, and personal growth
• Displays can-do attitude and resourcefulness in solving problems
• Excellent people skills and an upbeat and enthusiastic attitude.
• Strong organizational skills and keen attention to detail.
• Proficiency with Microsoft Office Suite (Word, Excel, PPT) recommended (*extra points for proficiency with Google applications)
• Interested in working for a startup, where you'll learn fast, fail fast, and continue to develop professionally

Other Considerations:

• All members of the CRM team are required to work night and evening shifts.
• Please do not apply if you will be unavailable to fulfill this requirement.

Salary Range
60-80K

Application Closing Date
30th November, 2015.

How to Apply
Interested and qualified candidates should:
Click here to apply online