Analyst - CRM & PRM at Etisalat Nigeria

Etisalat’s vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel

Etisalat Nigeria is recruiting to fill the below position:

Job Title: Analyst

Location: Lagos, NG

Job Summary       
Support the Manager-Customer Relationship & Resource Management (CRM) in planning, designing, implementing, improving and maintaining the company's CRM solutions
       
Principal Functions       

• Assist in requirements gathering for new functionalities on CRM applications
• Implement patches, upgrades and configurations in the implementation of new functionalities
• Provide administrative/ user support for the company's CRM solutions
• Develop policies and procedures, as well as user guides, for deployed CRM solutions
• Assist in gathering and analyzing end-user feedback for post-implementation review of deployed CRM systems and ensure timely and effective resolution of issues
• Provide support in the resolution of related problems escalated by users via IT Service Desk
• Attend team/ divisional/ departmental meetings as required
• Prepare appropriate daily, weekly and monthly activity and performance reports for the attention of the Manager-CRM
• Perform other duties as assigned by the Manager-CRM

       
Educational Requirements       

• First degree or equivalent in a numerate and/ or technology discipline, e.g Engineering, Computer Science, Computer Engineering, Mathematics, Business Management, Accounting, Physics, etc
• At least one certification in a core IT technology area, e.g Internet Protocols, Operating Systems, etc

            
Experience, Skills & Competencies
Between one (1) and two (2) years directly relevant post-NYSC work experience

Application Closing Date
12 November, 2012

How To Apply
Interested and qualified candidates should:
Click here to apply online

Note: When the page opens, click New Jobs (Last 7 days)