Manager, Special Projects (Managed Services) at Etisalat Nigeria

Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

We are recruiting to fill the vacant position below:

Job Title: Manager, Special Projects (Managed Services)

Location: Abuja
       
Job Summary       
Manage vendors, contract execution and strategic projects; ensure vendors deliver all contractual obligations and commitments based on agreements in line with operational service level agreements (SLAs) and management of operational expenditure within budgetary provisions.
       
Principal Functions       

• Monitor vendor performance against evaluation criteria defined within contracts.
• Oversee Etisalat contracts SOWs/ SLAs and design documents, evaluate/monitor vendors' compliance to contracts.
• Manage and analyze RFP technical evaluation in vendor selection process to achieve optimum technical capability as a key vendor selection criterion.
• Manage and evaluate vendor invoices credibly to align with contract/ service availability and quality
• Manage operational expenditure and monitor spend within approved budget.
• Manage strategic operational projects such as conducting financial analysis that compares the benefits and risks of budding Etisalat business decisions.
• Ensure vendors provide service and support as outlined in the EOT contract terms in order to achieve performance and Etisalat strategic goals.
• Collaborate with key vendor leadership personnel to provide continuous process improvement.
• Provide feedback on contracts loopholes and participate in the negotiation of new contracts and changes to existing contracts.
• Escalate major vendor issues to the Director, Network Operations for resolution.
• Maintain a strong relationship between vendors and Etisalat related stakeholders to ensure goal alignment, flexibility and productivity of the vendor
• Mange the vendors to deliver on job training (OJT) to enhance Etisalat teams competencies.

Educational Requirements       

• First degree in Communication/Arts/Engineering or any relevant discipline.

Experience, Skills & Competencies       

• Six (6) to Eight (8) years' work experience with at least two (2) in a in a role that involves management of OPEX expenditure, budget, contracts and vendors.
• Business Application Knowledge
• Service Continuity Management, Monitoring and Control
• Project Management
• Contract Management
• Change Management
• Communication
• Problem solving
• Leadership and People Management
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer Focus

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online