Lab Service Consultant at IBM Nigeria

Posted on Thu 01st Nov, 2012 - hotnigerianjobs.com --- (1 comments)

IBM, is an American multinational technology and consulting corporation, with headquarters in Armonk, New York, United States. IBM manufactures and sells computer hardware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology.

We are recruiting to fill the below position:

Job Title: Lab Service Consultant

Job ID: S_D-0532681

Location: Lagos

Job Description

Full STG Lab Services and Training responsibility within and outside of CEE / MEA region as required
Responsible for attainment of the group’s/unit’s business financial recovery and expense targets.
Demonstrate leadership skills that will lead to the achievement of our business unit growth initiatives.
Demonstrates leadership with external and internal clients to identify services engagement opportunities; provide proper scope definition, schedule and execute service projects
Lead growth in new business areas. Generate demand for our services and assets. Drive follow-on business from successful client engagements.
Develop cross brand services opportunities that generate resultant incremental IBM product and services revenue.
Drive on demand adoption. Be proactive and develop new services that meet brand, development and field needs.
Pro-actively work with resource managers to identify the skills that are required to meet current and future needs for successful and timely deployment on opportunities utilizing those skills.
Dedication to Client success: Attain high client satisfaction supported by positive client feedback, increase internal or external client references, contract follow-on services for our business unit.
Exhibit personal responsibility in all relationships; including, but not limited to, honoring all internal and external commitments in a timely manner, being proactive, being responsive and cooperative with clients, peers, management and other IBM organizations, and maintaining a positive, in control posture at all times.
Make suggestions and support hiring of Lab Service consultants to identify the best fits for the job based on skill required by the opportunity pipeline
Cooperate with STG/GTS/BPO and other partners
Ensure full recovered to the Lab Services Business via customer satisfaction, excellent project execution and continuous skill development. Support preparation of Lab Services Organization for the future challenges based on IBM WW Strategy
Traveling to customers and timely executing the projects according to the DOU
Continuously engage Sales and GTS teams to build relationship and reputation. Help the STG and GTS teams to achieve their revenue and growth plans by engaging the right Lab Service skill for their needs
Timely completing job in area of responsibility with a positive can do attitude
Work to achieve full cost recovered status: ideal 60% customer engagement 40% skill development
Above 85% customer satisfaction
Follow the IBM rules and regulations and ensure clarity via proper and timely communication.

Required Qualification

Bachelor's Degree
At least 7 years experience in time management
At least 7 years experience in problem resolution
At least 7 years experience in technical skills
At least 7 years experience in consultant skills
English: Fluent

Preferred Qualification

Engineering
At least 9 years experience in time management
At least 9 years experience in problem resolution
At least 9 years experience in technical skills
At least 9 years experience in consultant skills

Additional Information

Fluent English written and verbal
Strong Business English
Willing to Travel
Deep Technical knowledge, skill and experience working with Mainframe system
Good Communication skill
Ability to work with customers, account teams, technical consultants and management
Client and solution Focus
Creative Problem Solving
Taking Ownership
Strategic Risk Taking
Thinking Horizontally

Application Closing Date

14th November, 2012

How To Apply

Interested and qualified candidates should:

Click here to apply online

Sorry, this listing is no longer open.

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