IT ATM Support Analyst at Stanbic IBTC Bank

Stanbic IBTC Bank - is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth.

Stanbic IBTC Bank is recruiting to fill the below position:

Job Title: IT ATM Support Analyst

Job ID: 10085

Job Purpose

• Ensures adherence to defined IT policies
• Liaises with the outsourcing service provider/vendors to ensure that outsourced functions are carried out according to pre-agreed service level agreements
• Ensures smooth rollout of IT Infrastructure related responsibilities in new branches and branch revamps (ie systems, links, inverter, UPS installation and implementation.)
• Ensures effective and proper installation and commissioning/decommissioning of ATMs, inverters, ATM links, etc. with ATM vendors, back-up power suppliers and link providers.
• Identifying operational problems, solving them and/or coordinating the resolutions of problems with ATMs, inverters, new/revamp branches
• Monitor and record performance  of the ATMs in terms QoS, transaction volume/traffic congestion, etc
• Conducting surveys/tests prior to introduction of new ATM function on the network.
• Working out solutions to improve the ATM service, networks and power availability
• Eliminating errors and downtime by working with the vendors to ensure the availability of the ATMs, Inverters and ATM links.
• Provide timely reports and feedback to management (formal and documented ATM uptime, transactions and cash volume reports)
• Oversees the installation, maintenance and proper usage of UPSes in the campuses and branches
• Any other duties as may be assigned by Unit Head.

Application Closing Date
15 November, 2012

How To Apply
Interested and qualified candidates should:
Click here to apply online