Relationship Manager - Medium Enterprises at Standard Chartered Bank

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.
 
We are recruiting for the position of:

Job Title: Relationship Manager - Medium Enterprises

Job ID: 360071
Job Function: Consumer Banking

Job Description

• Market, sell and acquire SME Medium Enterprises Liability/Asset products through pro-active and consultative approach and detailed understanding of customers’ business(es) and internal offerings to enhance revenues and profit
• Assist in CASA Product Development and Implementation

Key Roles & Responsibilities

• Provide leadership in areas of expertise, particularly in the provision of products and services to customers.
• Directly work with customers to secure new Liability/Asset business relationships through the analyses of needs and provision of SME Liability/Asset products and services.
• Effectively manage existing SME customer relationships (Minimum 30) through a pro-active and consultative approach and detailed understanding of existing customers’ business(es)
• Acquire profitable new accounts monthly through the creation, development and maintenance of high quality advisory relationships, that includes effective consultative selling and creative structuring of financial solutions.
• Ensure an average of 15 customer calls per week. Ratio of 3:1 for existing and new customers with at least 1 conversions monthly.
• Call plans and call memos to be collated and submitted every Monday morning to the GM, Head of ME. Call memos to be documented on all calls.
• Develop a feedback system which will adequately keep the GM SME and Head ME abreast of key customer service developments, weakness and strengths in the competition via weekly call reports, that will effectively assist in overall CB strategic/franchise planning
• Consistently deliver services to customers that match the Bank’s brand promise of being ‘The Right Partner (This is to be monitored via monthly performance reviews and one on one discussion with GM and team leaders).
• Ability to work within the contexts of the SME Bank Organizational Structure to minimize in-team conflicts of interest and maximize effectiveness. (To be monitored via monthly one on one discussions and performance review sessions with GM/Head ME).
• Analyses and reviews quality of potential business to ensure maximum profitability.
• Maintain accurate and up-to-date records of all actual and attempted customer interactions.
• Liaise and provide leadership in areas of expertise, particularly in the provision of products and services to customers.
• May be requested to co-ordinate country or regional initiatives within SME team.
• Provide feedback to senior management, marketing and product management on customer’s needs and the efficiency of marketing strategies and tactics.
• Responsible for delivering service to customers that matches the Bank’s brand promise of being ‘The Right Partner’.
• Completion of all e-learning modules on KYC, AML, reputational risk and other corporate policies as they arise.
• Ensuring full compliance with all KYC, AML and other Group policies
• Credit/Operational Risk and Compliance - full understanding of the SME credit policy, underwriting standards and DOIs.
• Work in close partnership with Business Analysts and Credit Managers to ensure that credit applications for new and existing facilities are correctly prepared in accordance with DOI.

Qualifications & Skills

• Good first degree or requisite technical skills gained through professional associations and practical experience with 8 years experience.
• Good working knowledge of banking products.

Application Closing Date
23rd November, 2012

How To Apply
Interested and qualified candidates should:
Click here to apply online

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