IT Operations Manager at First Point Group

At First Point Group we’ve made the global telecoms recruitment industry our business. For clients such as Ericsson, Huawei and Nokia Networks, the strategic contribution of FPG, a trusted global partner who knows their industry inside out, is an invaluable business asset.

Over the years, we've gained deep industry expertise and experience, and developed close relationships with a vast network of telecoms professionals around the world. As a result, we're perfectly placed to help our clients and candidates deliver the next generation of technology.

We are recruiting to fill the position of:

Job Title: IT Operations Manager

Location: Lagos

Job Descriptions

• Assist PD, SDM and IT Infra Manager, in communicating the division’s strategic direction and objectives to all staff. Translate the strategy into specific deliverables for the unit.
• Assist in the definition of client IT strategy, plans, policies, projects and service levels.
• Keep abreast of global and local best practice as it relates to the unit’s activities.
• Continuously review the unit’s activities, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the team.
• Identify required resources, personnel, funding to achieve the unit/function’s strategy.
• Establish and maintain relationships with key internal and external stakeholders.
• Oversee the implementation of the IT division’s policies and procedures and ensure the overall efficiency of the team’s service delivery.
• Coordinate liaison with the help desk to ensure prompt issues resolution in line with agreed service levels as regards user support (quick turnaround times on logged calls).
• Develop and monitor a proactive maintenance cycle on all applications and ensure regular updates of application documentation.
• Ensure adherence to SLAs by IT vendors.
• Review recommendations of the internal audit function relating to the unit’s policies, standards and guidelines and take action as required.
• Implement the unit’s work programs and plans in line with agreed upon procedures and guidelines.
• Plan and manage the human and material resources of the unit to optimise performance, morale and enhance productivity.
• Manage inter-functional relations to ensure synergy across the various departmental functions.
• Provide leadership and guidance to team members and manage subordinates’ performance towards the achievement of overall team objectives.
• Prepare/compile agreed periodic activity and performance reports for the attention of the Director, IT.
• Perform any other duties as assigned by the management team

Desired Skills and Experience

• First degree or equivalent in a relevant discipline.
• Should have Filed operation and management skills
• Minimum of (4) years relevant work experience.
• Bank working background is advantage
• Have the ATM, Facility, IT, POS, supplier management experience is advantage

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidate should:
Click here to apply online