IT Support Analysts at Pagatech Limited

Pagatech was founded in early 2009 with a vision to enable a cashless society and bank the unbanked in Africa. Our first product offering, Paga, is a direct to consumer mobile payments service. Paga is an innovative, open, secure, and interoperable mobile payments platform that allows any person who has a mobile phone to transact electronically - thus turning the mobile phone into an electronic wallet.

We are recruiting to fill the position of:

Job Title: IT Support Analyst

Location: Lagos
Duration: 3-months fixed contract job.

Job Description

• IT Support Analyst will mainly be responsible for the smooth running of computer systems and ensuring users get maximum benefits from them.
• He/She will monitor and maintain the computer systems and networks of the organization.
• It will include installing and configuring computer systems, diagnose hardware and software faults and solve technical and applications problems.

Primary Responsibilities

• Installing and configuring computer hardware operating systems and applications;
• Monitoring and maintaining computer systems and networks;
• Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• Providing support, including procedural documentation and relevant reports;
• Following diagrams and written instructions to repair a fault or set up a system;
• Supporting the roll-out of new applications;
• Working continuously on a task until completion (or referral to third parties, if appropriate);
• Prioritizing and managing many open cases at one time;
• Rapidly establishing a good working relationship with customers and other professionals, such as software developers

Key Competencies:

• Initiative
• Self- driven and hardworking
• Organized
• Good communication and presentation skills
• Ability to work under pressure and to strict deadlines
• Multitask and manage competing priorities
• Good team player
• Flexibility

Knowledge and Skills Requirements

• Bachelor’s degree with a minimum of a 2:1 in an analytical field such as information technology, computer engineering, computer science, etc
• At least 2 years work experience
• Experience in Networking, PC troubleshooting and diagnosing faults
• Working with a Linux OS will be an advantage
• Must have completed the mandatory NYSC
• Expert knowledge of Microsoft office is essential
• Prior work experience gained in service desk or support desk is advantageous.

Application Closing Date
9th February, 2016.

How to Apply
Interested and qualified candidates should send their cover letters and resumes to: [email protected] Email subject should be "IT Support Analyst Role"