Computer Network Engineer at Touchstone Network Company Limited

At Touchstone Network Company Limited, we put our clients first. Our world class services will make your organization better. We can provide a wide range of services to organizations such as Manufacturers, Distributors, Banks, Insurance and Telecoms Companies as well as MDAs. You may well have talked to one of our team before and just didn't know it!

We are currently recruiting for the position of:

Job Title: Computer Network Engineer 

Department: Technology    
Location: Abuja    

Dimensions
A newly opened dynamic and high-tech Contact Centre has a vacancy for a Computer Network Engineer to provide 24/7 mission critical support for the Voice and Data Network. Therefore occasional work outside official office hours will be required. Candidates must be dedicated, hardworking and disciplined people who will not allow religious and social activities to interfere with their work. This includes not receiving visitors or absenting themselves from work outside of official break times. The person will be also be very proactive, highly computer-literate, intelligent with first class problem solving and communication skills. A good knowledge of Computer Data and Voice Networking is essential. There may be occasional need to fill-in for the Software Engineer and or the Help Desk Agents so ability to handle Software applications and Business Systems Analysis is also required.

Key Responsibilities:    
Keep the Contact centre Network (WAN/LAN) running 24/7. Monitor the Network, Support End-users including Clients on network issues; via Phone, Remote Control Software and communication networks, Text, Fax, Email and Social Media as well as handling technical Information, Enquiries and Complaints.

Special Responsibilities:    
Liaising with Voice and Data Network Service Providers and keeping records of issues and resolutions. Filling in for and assisting the Software Engineer or any of the Computer Help Desk Officers.
   
Profile:    
Ideal Qualifications & Experience

• Degree or HND in any Subject or very good experience of working with Networks
• proficient in the use of Microsoft Office and other applications
• thorough knowledge of Microsoft Computer and Server Operating Systems
• experience of computer voice and data networks
• experience of Computer hardware repairs and support
• knowledge of business software applications
• experience of ICT Support including hardware, networking and software
• experience of ICT Training including hardware and networking and software

Any or all of the following will be an added advantage

• Computer/Networking qualifications and or certifications
• Computer Software qualifications and or certifications
• knowledge of call/contact center telephony and technology
• Knowledge of one or more Computer Operating Systems (Macintosh, Linux, Unix)
• Computer Help Desk Experience
• knowledge of sales and or customer service

Remuneration
Good working conditions and terms of employment. After successfully completing the probationary period, payment will be commensurate with skills and experience.

Application Closing date:
12 December, 2012

Method of Application
Interested and qualified candidates should:
Click here to apply online