Front Desk Officer at a Major Telecom Company

At Touchstone Network Company Limited, we put our clients first. Our world class services will make your organization better. We can provide a wide range of services to organizations such as Manufacturers, Distributors, Banks, Insurance and Telecoms Companies as well as MDAs. You may well have talked to one of our team before and just didn't know it!

We are currently recruiting for the position of:

Job Title: Front Desk Officer

Location: Abuja
Department: Technology

Dimensions
A newly opened dynamic and high-tech Contact Centre has a vacancy for a Front Desk Officer. The work can be high pressured; therefore, Candidates must be dedicated, hardworking and disciplined people who will not allow religious and social activities to interfere with their work. This includes keeping personal phones under control not receiving visitors or absenting themselves from their desks outside of official break times. Must be presentable at all times, very computer-literate, intelligent and have good customer service skills. There may be occasional need to fill-in for Contact Center Agents within and outside normal office hours. Relevant Contact Center Training will be provided. Copied from: www.hotnigerianjobs.com

Key Responsibilities

• General Front Office and Reception work,Communication, Production and printing of documents for Contact Center Management.
• Welcoming and processing Visitors to the Office, Keeping the Reception area neat and tidy, Keeping Visitors entertained and at ease

• Filling in for Contact Center Agents if the need arises as follows
• Contact via Phone, Text, Fax, Email and Social Media with our Clients’ Customers to handle Information, Enquiries, Complaints, Sales and Technical Support.

• Degree or HND in any Subject or relevant working experience
• proficient in the use of Microsoft Office, Corel Draw etc.
• knowledge of one or more Computer Operating Systems (Microsoft, Macintosh, Linux, Unix)
• good data entry/keyboard skills Copied from: hotnigerianjobs.com-
• knowledge of administration and clerical processes
• customer service and or sales experience

• Six months or more experience in a call/contact center environment
• knowledge of call/contact center telephony and technology
• knowledge of sales principles and methods
• knowledge of customer service principles and practices
• knowledge of Accounting and Finance principles and practices
• Experience of Market Research and Survey techniques including interviewing
• Experience of General Technical and or ICT Support
• Computer Help Desk Experience