Ops Business Unit Manager at Citibank Nigeria Limited

Citibank Nigeria Limited, the leading global financial services company, provides consumers, corporations, governments and institutions with a broad range of financial products and services.

We are recruiting to fill the position below:

Job Title: Ops Business Unit Manager

Reference no: 6010167
Location: Lagos
Job Category: Operations
Schedule: Full-time
Shift: Day Job
Employee Status: Regular
Travel: No

Job Purpose

• Management of all the O&T staff in the Head Office Cash and Tellers department, Lagos Satellite branches, the rural branches and Implant Teller locations with a view to achieving high quality productivity
• While ensuring proper management of the bank's cash assets and that optimal cash holding is maintained in the Head Office, Satellite branches, rural branches and Teller Implant offices.

Key Responsibilities

• Coordination of the overall service delivery mechanism in the Head Office Cash and Tellers (C&T) Department, Lagos Satellite and Rural Branches and Implant service locations.
• Coaching, motivating, training, developing and rewarding staff to ensure achievement of first class service delivery at our Counters.
• Ensuring that the branches operate under control conscious environment.
• Ensuring that policy initiatives of both the bank and regulatory bodies are implemented across the branches.
• Boosting of staff morale by providing leadership and inspiration that will enhance productivity.
• Ensuring that the service level agreement between Citibank Nigeria Limited and the managers of the various implant offices is strictly adhered to for the benefit of our customers.
• Render monthly, quarterly and semi-annual BOF reports as and when due; also submit monthly branch score cards for the region.
• Support training of all branch staff as required.
• Ensure any new product offering is reviewed for mandatory controls and appropriate gap analysis and implementation planning.
• Providing support to marketing and product units on new ideas and initiatives.
• Liaising with Cash-in-Transit vendor companies for C.I.T. operations in the region.
• Maintaining good relationships with Other Banks in respect of Cash Swaps and other developments in the Industry.

Qualifications/Requirements
Educational Requirement:

• Interested candidate should possess a good University Degree.

Special Skills or Work Experience:

• 10-15 years in banking operations.
• Desktop/General Information and Communication Technology (ICT) skills.

Skills

• Good organizational skills - Ability to coordinate people and functions.
• Good communication skills.
• Excellent Inter-personal and leadership skills.
• Good analytical Skills, ability to think through and effect problem resolution.

Core Competencies

• Ability to quickly articulate and realise the risk associated with transactions.
• Ability to manage difficult situations (involving customers, staff and management) and come up appropriate, acceptable and effective solution.
• Ability to think through a transaction's entire process at the conceptual stage and ensuring all critical aspects are covered.
• Ability to put in place back-up/contingency arrangements to ensure continuity of business.
• Ability to identify critical issues and isolate them for prompt and immediate resolution.
• Capacity to multi-task, manage processes and projects to ensure that they do not fall through the cracks.
• Capacity to manage large team without losing sight of the business objective.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidate should:
Click here to apply online