Senior Administrator at Ascentech Services Limited

Ascentech Services Limited acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top of the line executive recruitment and selection services.

We are recruiting to fill the position below:

Job Title: Senior Administrator

Location: Nigeria

Job Description
One of our employers in the IT industry is seeking to hire a Senior Administrator who will be responsible for handling first point escalation for all technical and process issues.

Responsibilities

• Provide technical subject matter expertise wherever required
• Ensure proper communication and quick resolution as a crisis manager
• Plan and schedule Changes, Coordinating with different stakeholders
• Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement
• Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents
• Hardware troubleshooting & Vendor coordination
• Prepare Weekly and monthly status reports
• Participate in business meetings with various stake holders on a need basis
• Take corrective actions based on the customer satisfaction surveys
• Work on the service improvement programs
• Effort estimation/reviews on need basis for new projects
• Training of new team members
• Able to work on Knowledge acquisition and updates to related documents

Requirement/Qualification

• Interested candidate should possess 3-5 Years work experience.

Skills & Competencies
Mandatory Skills:

• ITIL Asset-Config Management ITIL Ops, Infra ITIL Process monitoring and reporting, ITIL documentation

Language Skills:

• English Language

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidate should send their CV's to: jayasutha@ascentech.com.ng